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Makwena R

1 reviews | Active since Oct 2022

01 Nov 2022, 09:45

False advertising

Bought a data only SIM card from them only to be given something I didn’t sign up for. Tried to cancel the contract and the back and forth I’ve been getting from them!!!!! Even today they haven’t cancelled the contract after promising to give me feedback after 2 days

0
Replies (3)
Mondo
Mondo's reply01 Nov 2022, 11:15
Official
Good day Makwena,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO281042

 
Regards,
 
The Mondo Team
Mondo
Mondo's reply08 Nov 2022, 10:22
Official
Hi Makwena,

Trust you are well.

Thank you for taking my call.

As discussed, please note that a cancellation has been logged for the order you received in August.

Once the cancellation is done, we will advise you.

Have a good day further.

Regards,

The Mondo Team - Nicole
Mondo
Mondo's reply18 Nov 2022, 13:35
Official
Good Day Makwena,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

MTN Cancellation Reference: SR# ***

Your query has been resolved and will be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Should you require further assistance, please contact our Customer Service team. 

Have a lovely day further.
 
Regards,
 
The Mondo Team