VH
Vanessa H
1 reviews | Active since Mar 2023
02 Mar 2023, 12:40
False Advertising
In September 2022 I found a special on their website which i app**** for only to be informed that they did not have any stock of that special anymore. I purchased a more expensive contract because i was urgently in need of a phone. This week, i have now again found and app**** for a special- Samsung A20- R139 per month, and again the same thing, there is no stock!! I believe that you are advertising fictitious offers to reel the clients in, then bully them into taking something else more expensive!
This is called false advertising! I want the R135 deal! I will make your name dirty
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
02 Mar 2023, 13:02Hi Vanessa ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO358121
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO358121
Regards,
The Mondo Team
Mondo's reply02 Mar 2023, 13:02
Official
Hi Vanessa ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO358121
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO358121
Regards,
The Mondo Team
VH
Vanessa H's updateReviewer Update
04 Mar 2023, 14:20Dear Mondo
It has been 48 hours since your response to my complaint that a consultant will contact me. I still have heard nothing!! As i said previously. All lies!
It has been 48 hours since your response to my complaint that a consultant will contact me. I still have heard nothing!! As i said previously. All lies!
VH
Vanessa H's update04 Mar 2023, 14:20
Reviewer Update
Dear Mondo
It has been 48 hours since your response to my complaint that a consultant will contact me. I still have heard nothing!! As i said previously. All lies!
It has been 48 hours since your response to my complaint that a consultant will contact me. I still have heard nothing!! As i said previously. All lies!
Mondo's replyOfficial
11 Mar 2023, 10:54Hi Vanessa,
Trust you are well.
Kindly note that our website stipulates; "All our deals are subject to stock availability and are network dependent".
As per the MTN system, there was a recent application processed for the account holder and the order is out for delivery.
Order Number: ***
Regards,
The Mondo Team
Trust you are well.
Kindly note that our website stipulates; "All our deals are subject to stock availability and are network dependent".
As per the MTN system, there was a recent application processed for the account holder and the order is out for delivery.
Order Number: ***
Regards,
The Mondo Team
Mondo's reply11 Mar 2023, 10:54
Official
Hi Vanessa,
Trust you are well.
Kindly note that our website stipulates; "All our deals are subject to stock availability and are network dependent".
As per the MTN system, there was a recent application processed for the account holder and the order is out for delivery.
Order Number: ***
Regards,
The Mondo Team
Trust you are well.
Kindly note that our website stipulates; "All our deals are subject to stock availability and are network dependent".
As per the MTN system, there was a recent application processed for the account holder and the order is out for delivery.
Order Number: ***
Regards,
The Mondo Team
Mondo's replyOfficial
22 Mar 2023, 09:05Hi Vanessa,
Trust you are well.
We have found that the account holder has received the MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that the account holder has received the MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply22 Mar 2023, 09:05
Official
Hi Vanessa,
Trust you are well.
We have found that the account holder has received the MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that the account holder has received the MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team