HZ
Harold Z
1 reviews | Active since Jan 2018
05 Apr 2021, 18:32
**** sales
Almost two weeks later !
No response from mtn or Mondo,regarding my new contract !
Sales person Donovan,
He will ensure to convince you with a bucket full of empty promises!!!!
Poor customer service, was busy taking out a new contract received the wrong mobile phone and still no response yet.
Glad this happened now i will be canceling all my contacts at MTN!!
Helpful (0)
Replies (13)0
Replies (13)
Mondo's replyOfficial
06 Apr 2021, 07:58Hi Harold,
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO115537
Regards,
Mondo Team
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO115537
Regards,
Mondo Team
Mondo's reply06 Apr 2021, 07:58
Official
Hi Harold,
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO115537
Regards,
Mondo Team
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO115537
Regards,
Mondo Team
Mondo's replyOfficial
06 Apr 2021, 11:25Hi Harold,
As discussed with our consultant, please note that we have logged a call assessment for the dispute raised.
We will revert with feedback.
Regards,
Mondo Team
As discussed with our consultant, please note that we have logged a call assessment for the dispute raised.
We will revert with feedback.
Regards,
Mondo Team
Mondo's reply06 Apr 2021, 11:25
Official
Hi Harold,
As discussed with our consultant, please note that we have logged a call assessment for the dispute raised.
We will revert with feedback.
Regards,
Mondo Team
As discussed with our consultant, please note that we have logged a call assessment for the dispute raised.
We will revert with feedback.
Regards,
Mondo Team
Mondo's replyOfficial
08 Apr 2021, 10:31Hi Harold,
As discussed, please note that we require the RMA from DSV in order to submit the cancellation.
We have requested for the team to prioritize this and our team to keep you updated on the progress of this.
Regards,
Mondo Team
As discussed, please note that we require the RMA from DSV in order to submit the cancellation.
We have requested for the team to prioritize this and our team to keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's reply08 Apr 2021, 10:31
Official
Hi Harold,
As discussed, please note that we require the RMA from DSV in order to submit the cancellation.
We have requested for the team to prioritize this and our team to keep you updated on the progress of this.
Regards,
Mondo Team
As discussed, please note that we require the RMA from DSV in order to submit the cancellation.
We have requested for the team to prioritize this and our team to keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's replyOfficial
12 Apr 2021, 15:36Hi Harold,
As discussed, please note that we have received the reference number from the warehouse and the cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed, please note that we have received the reference number from the warehouse and the cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's reply12 Apr 2021, 15:36
Official
Hi Harold,
As discussed, please note that we have received the reference number from the warehouse and the cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed, please note that we have received the reference number from the warehouse and the cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team
HZ
Harold Z's updateReviewer Update
15 Apr 2021, 11:40Any updates yet?????
HZ
Harold Z's update15 Apr 2021, 11:40
Reviewer Update
Any updates yet?????
Mondo's replyOfficial
19 Apr 2021, 09:52Hi Harold,
As discussed, please note that we have escalated your cancellation request to our management team to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed, please note that we have escalated your cancellation request to our management team to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's reply19 Apr 2021, 09:52
Official
Hi Harold,
As discussed, please note that we have escalated your cancellation request to our management team to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed, please note that we have escalated your cancellation request to our management team to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's replyOfficial
20 Apr 2021, 15:27Hi Harold, Please note that MTN has confirmed that the request to migrate your line to prepaid is successful. Ref number: *** Your cancellation query is resolved and will be closed. Should you have any further queries, please feel free to call or email our team. Regards, Mondo Team
Mondo's reply20 Apr 2021, 15:27
Official
Hi Harold, Please note that MTN has confirmed that the request to migrate your line to prepaid is successful. Ref number: *** Your cancellation query is resolved and will be closed. Should you have any further queries, please feel free to call or email our team. Regards, Mondo Team
HZ
Harold Z's updateReviewer Update
20 Apr 2021, 21:27Can't understand how the case has been resolved and closed?
Another consultant contact me with the same deal however with a larger monthly payment?
I'm still waiting to know what happened to the deal i took out and the right phone I'm waiting for?
1month still no contract or any devices, think I'll definitely rather leave everything and cancel all my mtn contacts and go pre paid.
Another consultant contact me with the same deal however with a larger monthly payment?
I'm still waiting to know what happened to the deal i took out and the right phone I'm waiting for?
1month still no contract or any devices, think I'll definitely rather leave everything and cancel all my mtn contacts and go pre paid.
HZ
Harold Z's update20 Apr 2021, 21:27
Reviewer Update
Can't understand how the case has been resolved and closed?
Another consultant contact me with the same deal however with a larger monthly payment?
I'm still waiting to know what happened to the deal i took out and the right phone I'm waiting for?
1month still no contract or any devices, think I'll definitely rather leave everything and cancel all my mtn contacts and go pre paid.
Another consultant contact me with the same deal however with a larger monthly payment?
I'm still waiting to know what happened to the deal i took out and the right phone I'm waiting for?
1month still no contract or any devices, think I'll definitely rather leave everything and cancel all my mtn contacts and go pre paid.
Mondo's replyOfficial
21 Apr 2021, 08:36Hi Harold,
Our team will be in contact with you to discuss the query at hand.
Regards, Mondo Team
Our team will be in contact with you to discuss the query at hand.
Regards, Mondo Team
Mondo's reply21 Apr 2021, 08:36
Official
Hi Harold,
Our team will be in contact with you to discuss the query at hand.
Regards, Mondo Team
Our team will be in contact with you to discuss the query at hand.
Regards, Mondo Team
HZ
Harold Z's updateReviewer Update
22 Apr 2021, 15:01Still waiting,..........no feedback!
HZ
Harold Z's update22 Apr 2021, 15:01
Reviewer Update
Still waiting,..........no feedback!
Mondo's replyOfficial
22 Apr 2021, 15:16Hi Harold,
As discussed with Kim, you may email our team or apply for the upgrade online.
We look forward to hearing from you.
Regards, Mondo Team
As discussed with Kim, you may email our team or apply for the upgrade online.
We look forward to hearing from you.
Regards, Mondo Team
Mondo's reply22 Apr 2021, 15:16
Official
Hi Harold,
As discussed with Kim, you may email our team or apply for the upgrade online.
We look forward to hearing from you.
Regards, Mondo Team
As discussed with Kim, you may email our team or apply for the upgrade online.
We look forward to hearing from you.
Regards, Mondo Team
HZ
Harold Z's updateReviewer Update
22 Apr 2021, 22:54After a long struggle and a lot of thought, i want to Thank Kym for not pressuring me or keeping me on a line or even treat me like another person who they can convince to take out a new contract but to take her time listing to my issue and take in consideration that i wasn't treated in a professional matter.
My wish is for all salesman and women to follow her example and to learn from her , thanks to Kym i will not be canceling any of my contracts, however after her service I'm looking to upgrade on a better deal.
Thanks Mondo team for keeping me in the loop and Kym briefly explaining everything and staying cool.
You're a star and asset for the company!
My wish is for all salesman and women to follow her example and to learn from her , thanks to Kym i will not be canceling any of my contracts, however after her service I'm looking to upgrade on a better deal.
Thanks Mondo team for keeping me in the loop and Kym briefly explaining everything and staying cool.
You're a star and asset for the company!
HZ
Harold Z's update22 Apr 2021, 22:54
Reviewer Update
After a long struggle and a lot of thought, i want to Thank Kym for not pressuring me or keeping me on a line or even treat me like another person who they can convince to take out a new contract but to take her time listing to my issue and take in consideration that i wasn't treated in a professional matter.
My wish is for all salesman and women to follow her example and to learn from her , thanks to Kym i will not be canceling any of my contracts, however after her service I'm looking to upgrade on a better deal.
Thanks Mondo team for keeping me in the loop and Kym briefly explaining everything and staying cool.
You're a star and asset for the company!
My wish is for all salesman and women to follow her example and to learn from her , thanks to Kym i will not be canceling any of my contracts, however after her service I'm looking to upgrade on a better deal.
Thanks Mondo team for keeping me in the loop and Kym briefly explaining everything and staying cool.
You're a star and asset for the company!
Mondo's replyOfficial
23 Apr 2021, 09:17Hi Harold,
Thank you for the lovely review on the services received from Kimona.
Regards,
The Mondo Team
Thank you for the lovely review on the services received from Kimona.
Regards,
The Mondo Team
Mondo's reply23 Apr 2021, 09:17
Official
Hi Harold,
Thank you for the lovely review on the services received from Kimona.
Regards,
The Mondo Team
Thank you for the lovely review on the services received from Kimona.
Regards,
The Mondo Team