LK
Leon K
1 reviews | Active since Sept 2021
06 Oct 2021, 13:56
**** promise made to reverse false contract
Spoke to Jerusha from Mondo Customer Care on the 23rd September regarding the reversal of incorrect promise made on upgrade on MTN Contract. Promise was made to reverse this contract within 5 working days. Initially gave good rating but as the matter has not been resolved to date, I have to reverse my initial rating as the contract has not been reversed.
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Replies (2)
Mondo's replyOfficial
06 Oct 2021, 14:01Hi Leon,
Thank you for taking the time to write to us about your MTN reversal.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141465
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN reversal.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141465
Regards,
The Mondo Team
Mondo's reply06 Oct 2021, 14:01
Official
Hi Leon,
Thank you for taking the time to write to us about your MTN reversal.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141465
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN reversal.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141465
Regards,
The Mondo Team
Mondo's replyOfficial
07 Oct 2021, 09:27Hi Leon,
Trust you are well.
Please note that a follow up on your upgrade reversal request has been escalated to the MTN cancellations team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a follow up on your upgrade reversal request has been escalated to the MTN cancellations team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply07 Oct 2021, 09:27
Official
Hi Leon,
Trust you are well.
Please note that a follow up on your upgrade reversal request has been escalated to the MTN cancellations team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a follow up on your upgrade reversal request has been escalated to the MTN cancellations team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team