Failure to deliver the service after being approved and promised for delivery within 7 working days

Since the 19th of June 2021 I have been waiting, while waiting, I have been made a complete idiot who has been bounced around like a tennis ball from department-to-department when I enquire about my approved order.

I have been misled, this has been unfair, unreasonable and unjust.

I processed a request for a call back regarding an offer on clear score, of which a consultant did contact me. The consultant offered me an MTN cellphone contract, a Meccer laptop and a pocket Wi-Fi router with 1 Gig. I provided the consultant with all my details and she advised that my contracts have been approved and that the courier will be in touch with me to confirm delivery details. I received and SMS and an email to confirm that my contract was approved and that the courier will contact me to arrange delivery date. The email and the SMS confirmation that I received had no reference numbers to track my order. I contacted MTN and Mondo on numerous occasion to follow up however I was bounced from one department to another and every consultant had no answers for me. I kept on calling and I was finally advised by an MTN consultant that my order was sitting on an incomplete status who transferred me to Mondo to have them resolve this. At Mondo I spoke with numerous consultants who could not assist me with resolving this matter. My call was dropped and had to call again and my last call to Mondo was last week Friday. I spoke with a consultant by the Surname of Naidoo who like every previous consultant I had spoken to, apologized for the inconvenience, made promises that the matter will be resolved by today and claimed to be escalating. just like other previous consultants he promised to follow up on the escalation he claimed to be making and promised to keep me abreast with the process and guaranteed me that I will get my Order delivered.

Well here I am waiting