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charol G
1 reviews | Active since Dec 2021
03 Oct 2022, 15:05
FAILING BIOMETRICS
ANOTHER FAILING DELIVERY ,MONDO IS FAILING US WITH THIS DSV DELIVERIES ITS CLEAR THIS COMPANY JUST DONT KNOW WHAT THEY ARE DOING THEY VERY QUICK TO HANG UP THE PHONE ND KEEP YOU HOLDING FOR 40 MIN WHEN YOU CALL THEM ,IM SO NOT HAPPY BECAUSE WHEN MONDO WAS DOING MY APPLICATION I ASKED ABOUT THIS ISSUE AND WAS INFORM I MUST PHONE FOR OTP REQUEST AS PER TERMS AND CONDITION YE**** NOT SUCCESFULL ,SPOKE TO TANASHA FROM MONDO WITH NO SUCCESS ,RETASH WHO ENDED UP DROPPING MY CALL,, THEN SPOKE TO NOSIPHO WHO ATLEAST TRIED TO GIVE SOME INFORMATION
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Replies (2)0
Replies (2)
Mondo's replyOfficial
03 Oct 2022, 16:23Hi Charol,
Thank you for taking the time to write to us about your MTN delivery query.
We do apologize for the level of service that you received.
Please note that an urgent delivery request has been sent to DSV couriers.
Case No: RCO273148
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query.
We do apologize for the level of service that you received.
Please note that an urgent delivery request has been sent to DSV couriers.
Case No: RCO273148
Regards,
The Mondo Team
Mondo's reply03 Oct 2022, 16:23
Official
Hi Charol,
Thank you for taking the time to write to us about your MTN delivery query.
We do apologize for the level of service that you received.
Please note that an urgent delivery request has been sent to DSV couriers.
Case No: RCO273148
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery query.
We do apologize for the level of service that you received.
Please note that an urgent delivery request has been sent to DSV couriers.
Case No: RCO273148
Regards,
The Mondo Team
Mondo's replyOfficial
13 Oct 2022, 16:25Hi Charol,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply13 Oct 2022, 16:25
Official
Hi Charol,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team