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karabo P
1 reviews | Active since Dec 2019
01 Mar 2023, 17:45
Failed Delivery
Kaak service with Mondo, they failed to facilitate my delivery with DSV , kept putting me on hold and not delivering at the end. I am angry as **** because they failed to update my details on their system and failed to call their ****en courier company into order to make delivery as scheduled now I need to be at their mercy for something I am paying for. I am never using this service ever again and will definately make it known to others.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
01 Mar 2023, 18:14 Hi karabo ,
Thank you for taking the time to write to us about your delivery .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO357595 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your delivery .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO357595 .
Regards,
The Mondo Team
Mondo's reply01 Mar 2023, 18:14
Official
Hi karabo ,
Thank you for taking the time to write to us about your delivery .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO357595 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your delivery .
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO357595 .
Regards,
The Mondo Team
Mondo's replyOfficial
07 Mar 2023, 11:51Hi Karabo,
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply07 Mar 2023, 11:51
Official
Hi Karabo,
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team