HM
Hloniphani M
1 reviews | Active since May 2022
17 May 2022, 08:59
EXTREMELY POOR TREATMENT OF CUSTOMERS
I have had Agents hang up on me, my account invoice more than triple the original agreement, freeme bundles added to my plan without my expressed consent as well as my account locked three times after I made payment. this morning as I type this on my desktop - my @Telkom account with Mondo was locked this morning. not allowing me to meet with a friend who came down from Pretoria. disgusting treatment and communication from MONDO their Moebot is down and the Whatsapp hotline makes you run around in circles. everything was absolutely fine until I missed a payment as I am a freelancer and client paid a day later. this has made it a nightmare for me and Mondo ever since with me never knowing how much they will request I pay. Im fed up.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
17 May 2022, 09:35Good day Hloniphani,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO226794
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO226794
Regards,
The Mondo Team
Mondo's reply17 May 2022, 09:35
Official
Good day Hloniphani,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO226794
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO226794
Regards,
The Mondo Team
HM
Hloniphani M's updateReviewer Update
17 May 2022, 09:59I see this seems to be a uniform response to everybody who has an issue with the service as well as the THEFT that takes place in regards to taking money that DOES NOT belong to you under the guise of a Freeme bundle which I did not authorize nor did I request. please let me know how soon this can be rectified. TIA.
HM
Hloniphani M's update17 May 2022, 09:59
Reviewer Update
I see this seems to be a uniform response to everybody who has an issue with the service as well as the THEFT that takes place in regards to taking money that DOES NOT belong to you under the guise of a Freeme bundle which I did not authorize nor did I request. please let me know how soon this can be rectified. TIA.
Mondo's replyOfficial
17 May 2022, 13:22Hi Hloniphani,
Please note that we have escalated your query to the Telkom collections team for further assistance.
Regards,
The Mondo Team
Please note that we have escalated your query to the Telkom collections team for further assistance.
Regards,
The Mondo Team
Mondo's reply17 May 2022, 13:22
Official
Hi Hloniphani,
Please note that we have escalated your query to the Telkom collections team for further assistance.
Regards,
The Mondo Team
Please note that we have escalated your query to the Telkom collections team for further assistance.
Regards,
The Mondo Team
Mondo's replyOfficial
18 May 2022, 09:03Hi Hloniphani,
Trust you are well.
Please note that the Telkom Collections Team has confirmed that your payment was updated.
Should your account be blocked, please contact Telkom for further assistance, as we have limited access to the Telkom system.
The above query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that the Telkom Collections Team has confirmed that your payment was updated.
Should your account be blocked, please contact Telkom for further assistance, as we have limited access to the Telkom system.
The above query will now be closed.
Regards,
The Mondo Team
Mondo's reply18 May 2022, 09:03
Official
Hi Hloniphani,
Trust you are well.
Please note that the Telkom Collections Team has confirmed that your payment was updated.
Should your account be blocked, please contact Telkom for further assistance, as we have limited access to the Telkom system.
The above query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that the Telkom Collections Team has confirmed that your payment was updated.
Should your account be blocked, please contact Telkom for further assistance, as we have limited access to the Telkom system.
The above query will now be closed.
Regards,
The Mondo Team
HM
Hloniphani M's updateReviewer Update
03 Jun 2022, 21:24Money debited out of my account, but blocked AGAIN, no problem taking my money monthly, but I have to battle with service. I can only imagine how many other people, grannies and grampas that are being ********** by Mondo and friends.
HM
Hloniphani M's update03 Jun 2022, 21:24
Reviewer Update
Money debited out of my account, but blocked AGAIN, no problem taking my money monthly, but I have to battle with service. I can only imagine how many other people, grannies and grampas that are being ********** by Mondo and friends.
Mondo's replyOfficial
10 Jun 2022, 15:08Hi Hloniphani,
Please be advised that you may contact Telkom direct for all queries related to billing.
Regards,
The Mondo Team
Please be advised that you may contact Telkom direct for all queries related to billing.
Regards,
The Mondo Team
Mondo's reply10 Jun 2022, 15:08
Official
Hi Hloniphani,
Please be advised that you may contact Telkom direct for all queries related to billing.
Regards,
The Mondo Team
Please be advised that you may contact Telkom direct for all queries related to billing.
Regards,
The Mondo Team