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JV
Johan V

1 reviews | Active since Jun 2021

23 Jun 2021, 13:37

Extremely poor service & Incompetence

I did a Upgrade on my contract through Mondo and they delivered the wrong phone I wanted a Iphone 12 mini and they sent a normal Iphone 12 on the wrong package, I refuse to use this phone.... I have contacted both MTN and mondo, Mondo says I need to go to a MTN store to reverse and MTN stores say that they cannot help me I need this reversed NOW!!!!

0
Replies (21)
Mondo
Mondo's reply23 Jun 2021, 13:45
Official
Hi Johan,
 
Thank you for taking the time to write to us about your cancellation request. 

We sincerely apologize for the level of service you have received.
 
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
 
Your Case Number is: RCO125071
 
Regards,
 
The Mondo Team
JV
Johan V's update24 Jun 2021, 14:34
Reviewer Update
After a promise of a consultant contacting me still no response from Mondo on this error that they created its been more that 24 hours now service just gets worse & worse....
Mondo
Mondo's reply24 Jun 2021, 14:42
Official
Hi Johan, 

Our consultant will assist you with the collection.

Regards,

The Mondo Team
Mondo
Mondo's reply28 Jun 2021, 15:32
Official
Hi Johan, 

As discussed, your package has been uplifted.

We will follow up with the warehouse on the RMA number.

Regards,

The Mondo Team
Mondo
Mondo's reply01 Jul 2021, 16:18
Official
Hi Johan,

Trust you are well.

Please note that we have escalated your query to the relevant team requesting the RMA number.

We will keep you updated regarding this.

Regards,
The Mondo Team
JV
Johan V's update25 Jul 2021, 22:38
Reviewer Update
Good day. It has been 25 days since your last reply. How long is it going to take to het the RMA number. I Need this upgrade reversed. A lady called Kim told me on the 28th of June it will take 3-5 working days , it has been almost a month. The phone has been returned on the 28th of june already, cant see what the problem is. Nobody has phoned since the 28th regarding any updates on the situation, im getting fed up with is . Please do what you told me you will do , or we will take this matter further. Remember your calls are recorded , so please cancel my upgrade as you told me you will do. All funds will be put on hold, till this matter is resolved.

Johan Volschenk
Mondo
Mondo's reply26 Jul 2021, 08:07
Official
Good day,

Please note that follow up escalation emails has been sent to the courier and warehouse team.

Once cancellation is submitted, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
JV
Johan V's update17 Aug 2021, 10:19
Reviewer Update
Good Day.

Can someone from Mondo PLEASE. Contact me urgently. The device was uplifted on the 28th of June. It is 17 August. Ive put in in that i wanted to cancel this upgrade within the 10 days that i have been giving,my original contract ends on the 20th of August 2021. I dont want this contract anymore because the level of service is pathetic. Mondo just doesnt resolve my problem which THEY CAUSED! Please sort this problem , or we WILL get legal action , this is unacceptable. Dont tell me one more time that you will ESCALATE my query, its been months! How long can it take to get a RMA number?
I need this sorted before 20 August. Last i spoke to Kim, all good and well, promised me that is issue will be resolved in 3-7 working days from when the wrong device was uplifted , it has been 36 working days and still nada! Im getting gatvol for this ***!!!!
Mondo
Mondo's reply17 Aug 2021, 10:36
Official
Good day,

Please note that RMA was received and your MTN upgrade reversal is in progress.

Once reversal is done, we will advise you accordingly.

We apologize for the delay.

Regards,
The Mondo Team
JV
Johan V's update17 Aug 2021, 10:47
Reviewer Update
Please confirm whether it is the cancellation of my contract? Not just the phone. I want to make the Mtn nr a prepaid number because this is a business phone. Will that be possible after the cancellation? It is of upmost importance that our business keep this number.
Mondo
Mondo's reply17 Aug 2021, 13:34
Official
Good day,

Please note that you will receive a call before COB to day regarding your cancellation.

Regards,
The Mondo Team
Mondo
Mondo's reply24 Aug 2021, 10:19
Official
Good day,

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,
The Mondo Team
JV
Johan V's update24 Aug 2021, 10:34
Reviewer Update
Good day. You can phone me now. Tegards
Johan Volschenk
Mondo
Mondo's reply24 Aug 2021, 16:26
Official
Good day,

Please note that a request has been sent to MTN to migrate your number to prepaid.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply10 Sept 2021, 14:06
Official
Good day, 

Trust you are well.

Kindly note that your MTN cancellation is in progress.

Our team is working around the clock in order to complete your cancellation.

Once cancellation is done, we will advise you accordingly.

We do apologize for the delay.

Regards,
The Mondo Team
JV
Johan V's update21 Sept 2021, 08:00
Reviewer Update
Good day . Just following up on the atatus of the cancellation and the migration to a prepaid ? We really need to sort this out now.... its been months!
Mondo
Mondo's reply21 Sept 2021, 12:18
Official
Good day,

Please note that we are currently awaiting feedback from MTN regarding your cancellation.

We do apologize for the delay.

Regards,

The Mondo Team
JV
Johan V's update12 Oct 2021, 07:46
Reviewer Update
Good day

It has been almost 4 months since i reported this problem with Mondo with the upgrade on my Mtn contract. You keep on saying that you are awaiting feedback from mtn. Can someone please do the forsaking job and CANCEL THIS CONTRACT AND MIGRATE MY NUMBER TO PREPAID, how on earth can it take almost 4 months to get this done. My patience are running out! Please SOMEONE JUST DO SOMETHING !!
Mondo
Mondo's reply12 Oct 2021, 16:33
Official
Good day,

Kindly note that we have escalated your cancellation request to the MTN management team to intervene.

We will update you accordingly, once we receive feedback.

Regards,

The Mondo Team
JV
Johan V's update19 Oct 2021, 07:52
Reviewer Update
Good day.

The problem with my Mtn contract has been resolved.

To all who has been involved in this 4month long battle , i appreciate and thank you.

Regards
Johan Volschenk
Mondo
Mondo's reply19 Oct 2021, 14:28
Official
Good day,

Thank you for the above information.

Kindly note that we have viewed the MTN system and your cancellation was successfully done.

Your query is resolved and will be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team