TS
Tania S
1 reviews | Active since Sept 2021
20 Sept 2021, 14:28
Extremely Poor Service!!!!!!
After apolication my admin fee was deducted 3 times! I made so many calls. No assistance. I receuved my device more than a week ago and still not active on the network. Every day I mail and call. The customer service mails do not get answered. Every consultant says thet are escalating the mattet and still no success!!!!!! VERRY POOR SERVICE!!! Not even aftrr numerous promises a Manager returns call!!!!! POOR MANAGEMENT!!!!
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
20 Sept 2021, 14:37 Hi Tania,
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137838
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137838
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 14:37
Official
Hi Tania,
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137838
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137838
Regards,
The Mondo Team
TS
Tania S's updateReviewer Update
20 Sept 2021, 14:40Good afternoon
Thank you for your reply. That is the response I have been getting since the beginning and no one has done anything about it till now??
Everyone promises and say this and say that and don't do anything about it..
Thank you for your reply. That is the response I have been getting since the beginning and no one has done anything about it till now??
Everyone promises and say this and say that and don't do anything about it..
TS
Tania S's update20 Sept 2021, 14:40
Reviewer Update
Good afternoon
Thank you for your reply. That is the response I have been getting since the beginning and no one has done anything about it till now??
Everyone promises and say this and say that and don't do anything about it..
Thank you for your reply. That is the response I have been getting since the beginning and no one has done anything about it till now??
Everyone promises and say this and say that and don't do anything about it..
Mondo's replyOfficial
20 Sept 2021, 14:48Hi Tania,
We are deeply sorry for the inconvenience.
We are looking into your query and will provide an update shortly.
Regards,
The Mondo Team
We are deeply sorry for the inconvenience.
We are looking into your query and will provide an update shortly.
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 14:48
Official
Hi Tania,
We are deeply sorry for the inconvenience.
We are looking into your query and will provide an update shortly.
Regards,
The Mondo Team
We are deeply sorry for the inconvenience.
We are looking into your query and will provide an update shortly.
Regards,
The Mondo Team
TS
Tania S's updateReviewer Update
20 Sept 2021, 16:05Hi there,
Is there any feedback. As a consultant just infirmed me yet another 24hrs as she will escalate?
Has this been done? When will my network be active?
Then what will I be billed for. You expect me to pay full contract fees but Daily I make calls and send mails. I have far exceeded my contract fees.
I urheny request feedback as you office close shortly then there be no more assistance
Is there any feedback. As a consultant just infirmed me yet another 24hrs as she will escalate?
Has this been done? When will my network be active?
Then what will I be billed for. You expect me to pay full contract fees but Daily I make calls and send mails. I have far exceeded my contract fees.
I urheny request feedback as you office close shortly then there be no more assistance
TS
Tania S's update20 Sept 2021, 16:05
Reviewer Update
Hi there,
Is there any feedback. As a consultant just infirmed me yet another 24hrs as she will escalate?
Has this been done? When will my network be active?
Then what will I be billed for. You expect me to pay full contract fees but Daily I make calls and send mails. I have far exceeded my contract fees.
I urheny request feedback as you office close shortly then there be no more assistance
Is there any feedback. As a consultant just infirmed me yet another 24hrs as she will escalate?
Has this been done? When will my network be active?
Then what will I be billed for. You expect me to pay full contract fees but Daily I make calls and send mails. I have far exceeded my contract fees.
I urheny request feedback as you office close shortly then there be no more assistance
Mondo's replyOfficial
20 Sept 2021, 16:38Hi Tania,
Trust you are well.
As discussed with Nicole, please note that an urgent activation has been escalated to the Telkom activations team.
Please note that activation should be done by COB today or tomorrow morning.
Kindly note that once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an urgent activation has been escalated to the Telkom activations team.
Please note that activation should be done by COB today or tomorrow morning.
Kindly note that once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 16:38
Official
Hi Tania,
Trust you are well.
As discussed with Nicole, please note that an urgent activation has been escalated to the Telkom activations team.
Please note that activation should be done by COB today or tomorrow morning.
Kindly note that once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an urgent activation has been escalated to the Telkom activations team.
Please note that activation should be done by COB today or tomorrow morning.
Kindly note that once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Sept 2021, 10:11Hi Tania,
Trust you are well.
As discussed with Nicole, please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 10:11
Official
Hi Tania,
Trust you are well.
As discussed with Nicole, please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team