EM
Esther M

1 reviews | Active since Feb 2020

04 Oct 2020, 09:22

Extremely poor service

Whatever you do, don't ever take a deal with Mondo mobile/Telkom. We took a phone and data deal, the data doesn't last at all and I know it's not possible to use all that data in such a short space of time when I don't even have social media besides WhatsApp. They overbilled us with 800 after saying the contract is 320 and when you try to call, their consultants don't answer, and when they do, they can't actually tell you where that bill came from. They debit your account and then sms and say the money didn't go through. After checking their system they see that the debit only reflected after 9 days, how is that even possible and then they want to pinalise you for a late debit for 200. This company is a huge **** and they must stop what they are doing. Very very poor service, save yourself a headache and don't get any contract with them.

0
Replies (3)
Mondo
Mondo's reply05 Oct 2020, 10:05
Official
Hi Esther

Thank you for writing to us.

One of our dedicated consultants will be in touch with you to resolve.

Regards,

The Mondo Team
Mondo
Mondo's reply05 Oct 2020, 14:03
Official
Hi Esther

Please note that our team contacted the number you have provided to us and the person on the end of the line advised us that this is the incorrect number. 

Kindly provide our team with alternate contact details for you.

Regards,

The Mondo Team
Mondo
Mondo's reply07 Oct 2020, 16:30
Official
Hi Esther

Please can you respond to our email with your contact details.

We would like to resolve your query as soon as possible. 

We look forward to hearing from you.

Regards,

The Mondo Team