Extremely poor service

Good day

I was contacted by the following contact number ********** 700 on the 7/01/2019. The lady who spoke too me said she are phoning from MTN Mondo confirmation department, and she would like to confirm with me if I new about an online application which were done last year on the 22/11/2018. She contacted me on the following number ********** 732 round about 15:00pm. She asked me after I told her that I new about an online application which were done last year on the 22/11/2019, if I can confirm if my name is Heindrich Pretorius I rep**** yes. Then she said due to so much *******ion MTN Mondo must confirm if I know about the online application. I rep**** it is okay we can go ahead with her questions. She then asked me if my ID is 780711 I had to complete the rest of the ID, which I did. She then asked if I am still interested in the application and if I still want the new contracts through MTN Mondo which were offered to me? I rep**** yes I am still interested, she rep**** that the confirmation is successfully done everything is approved and confirmed by her. She then said that the goods will be delivered within this week. She also gave me the following contact number off MTN Mondo Customer Service ********** 571 if I would like to confirm delivery off the goods. Upon ending the phone call from the confirmation department, I immediately contacted the ********** 571 number which is MTN Mondo Customer Service, supplying the lady with my ID number. Once a gain only to be a waste off my time and air time. No, record is found on my ID, just minutes after a phone call from their confirmation department. Come on what the hec**** This is completely unacceptable. Please can someone from MTN Mondo call me on the following contact number ********** 609 to explain to me what is going on!!! Thank you.

Kind regards Heindrich