MM
Mohamed M
1 reviews | Active since Dec 2020
21 Dec 2020, 13:20
Extremely poor customer service.
Refer to my review on 9 December. Still nothing done. Despite promises of getting back to me and sorting this out. Very bad customer service. At this rate we might have to petition MTN to reconsider who they outsourcing their business too.
Helpful (0)
Replies (20)0
Replies (20)
Mondo's replyOfficial
21 Dec 2020, 13:30Good day,
We have received your query.
One of our consultants will be in contact with you.
Kindly expect a delay as we are experiencing technical issues.
Regards
The Mondo Team
We have received your query.
One of our consultants will be in contact with you.
Kindly expect a delay as we are experiencing technical issues.
Regards
The Mondo Team
Mondo's reply21 Dec 2020, 13:30
Official
Good day,
We have received your query.
One of our consultants will be in contact with you.
Kindly expect a delay as we are experiencing technical issues.
Regards
The Mondo Team
We have received your query.
One of our consultants will be in contact with you.
Kindly expect a delay as we are experiencing technical issues.
Regards
The Mondo Team
Mondo's replyOfficial
22 Dec 2020, 09:25Good day,
We have escalated your query to the relevant consultant.
We will revert with feedback.
Regards,
The Mondo Team
We have escalated your query to the relevant consultant.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's reply22 Dec 2020, 09:25
Official
Good day,
We have escalated your query to the relevant consultant.
We will revert with feedback.
Regards,
The Mondo Team
We have escalated your query to the relevant consultant.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Dec 2020, 11:53Good day,
As discussed with our consultant please note that your query has been escalated to MTN.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with our consultant please note that your query has been escalated to MTN.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply23 Dec 2020, 11:53
Official
Good day,
As discussed with our consultant please note that your query has been escalated to MTN.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with our consultant please note that your query has been escalated to MTN.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Dec 2020, 12:53Good day
As discussed with Amanda, Please note your query is still in progress and has been escalated to MTN.
Regards,
Mondo Team
As discussed with Amanda, Please note your query is still in progress and has been escalated to MTN.
Regards,
Mondo Team
Mondo's reply30 Dec 2020, 12:53
Official
Good day
As discussed with Amanda, Please note your query is still in progress and has been escalated to MTN.
Regards,
Mondo Team
As discussed with Amanda, Please note your query is still in progress and has been escalated to MTN.
Regards,
Mondo Team
MM
Mohamed M's updateReviewer Update
30 Dec 2020, 17:29Thank you.
Hopefully this gets sorted out soon
Hopefully this gets sorted out soon
MM
Mohamed M's update30 Dec 2020, 17:29
Reviewer Update
Thank you.
Hopefully this gets sorted out soon
Hopefully this gets sorted out soon
Mondo's replyOfficial
30 Dec 2020, 17:41Hi There,
We have requested for urgent assistance from MTN.
We will keep you updated.
Regards
The Mondo Team
We have requested for urgent assistance from MTN.
We will keep you updated.
Regards
The Mondo Team
Mondo's reply30 Dec 2020, 17:41
Official
Hi There,
We have requested for urgent assistance from MTN.
We will keep you updated.
Regards
The Mondo Team
We have requested for urgent assistance from MTN.
We will keep you updated.
Regards
The Mondo Team
MM
Mohamed M's updateReviewer Update
04 Jan 2021, 13:31Good afternoon
Problem still not sorted out, I'm still on the 500mb contract which I have not used and now MTN has deducted R74 from my bank account!
Over a month has passed now
Please sort this out.
Regards
Problem still not sorted out, I'm still on the 500mb contract which I have not used and now MTN has deducted R74 from my bank account!
Over a month has passed now
Please sort this out.
Regards
MM
Mohamed M's update04 Jan 2021, 13:31
Reviewer Update
Good afternoon
Problem still not sorted out, I'm still on the 500mb contract which I have not used and now MTN has deducted R74 from my bank account!
Over a month has passed now
Please sort this out.
Regards
Problem still not sorted out, I'm still on the 500mb contract which I have not used and now MTN has deducted R74 from my bank account!
Over a month has passed now
Please sort this out.
Regards
Mondo's replyOfficial
04 Jan 2021, 14:05Hi There,
We have escalated your query to the relevant department.
We will revert with feedback.
Regards
The Mondo Team
We have escalated your query to the relevant department.
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply04 Jan 2021, 14:05
Official
Hi There,
We have escalated your query to the relevant department.
We will revert with feedback.
Regards
The Mondo Team
We have escalated your query to the relevant department.
We will revert with feedback.
Regards
The Mondo Team
Mondo's replyOfficial
06 Jan 2021, 13:50Hi Mohamed,
Please note that our team is working around the clock to resolve this with MTN.
We will continue to keep you updated on the progress of your query.
Regards
The Mondo Team
Please note that our team is working around the clock to resolve this with MTN.
We will continue to keep you updated on the progress of your query.
Regards
The Mondo Team
Mondo's reply06 Jan 2021, 13:50
Official
Hi Mohamed,
Please note that our team is working around the clock to resolve this with MTN.
We will continue to keep you updated on the progress of your query.
Regards
The Mondo Team
Please note that our team is working around the clock to resolve this with MTN.
We will continue to keep you updated on the progress of your query.
Regards
The Mondo Team
MM
Mohamed M's updateReviewer Update
06 Jan 2021, 15:26Good afternoon
Thank you
Thank you
MM
Mohamed M's update06 Jan 2021, 15:26
Reviewer Update
Good afternoon
Thank you
Thank you
Mondo's replyOfficial
07 Jan 2021, 09:24Hi Mohamed,
You are welcome.
Thank you for your patience in this matter being resolved.
Regards
The Mondo Team
You are welcome.
Thank you for your patience in this matter being resolved.
Regards
The Mondo Team
Mondo's reply07 Jan 2021, 09:24
Official
Hi Mohamed,
You are welcome.
Thank you for your patience in this matter being resolved.
Regards
The Mondo Team
You are welcome.
Thank you for your patience in this matter being resolved.
Regards
The Mondo Team
Mondo's replyOfficial
09 Jan 2021, 17:51Hi Mohamed,
We sincerely apologise for the inconvenience.
We are working with MTN to get this resolved.
We will contact you during business hours with an update.
Regards
The Mondo Team
We sincerely apologise for the inconvenience.
We are working with MTN to get this resolved.
We will contact you during business hours with an update.
Regards
The Mondo Team
Mondo's reply09 Jan 2021, 17:51
Official
Hi Mohamed,
We sincerely apologise for the inconvenience.
We are working with MTN to get this resolved.
We will contact you during business hours with an update.
Regards
The Mondo Team
We sincerely apologise for the inconvenience.
We are working with MTN to get this resolved.
We will contact you during business hours with an update.
Regards
The Mondo Team
Mondo's replyOfficial
12 Jan 2021, 11:07Good day Mohamed,
Please note that we have shared your concerns with MTN and advised that this matter needs to be resolved ASAP.
Our team is following up on a regular basis with the MTN team.
We will revert with feedback.
Regards
The Mondo Team
Please note that we have shared your concerns with MTN and advised that this matter needs to be resolved ASAP.
Our team is following up on a regular basis with the MTN team.
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply12 Jan 2021, 11:07
Official
Good day Mohamed,
Please note that we have shared your concerns with MTN and advised that this matter needs to be resolved ASAP.
Our team is following up on a regular basis with the MTN team.
We will revert with feedback.
Regards
The Mondo Team
Please note that we have shared your concerns with MTN and advised that this matter needs to be resolved ASAP.
Our team is following up on a regular basis with the MTN team.
We will revert with feedback.
Regards
The Mondo Team
MM
Mohamed M's updateReviewer Update
12 Jan 2021, 13:29Good afternoon
This matter has dragged on far too long now, and I can't understand what's taking so long to rectify the situation.
Your standard response is that you working on it and will revert with feedback, but that's been going on from Dec 2020 when I brought this to your attention.
Every instance I was told the issue should be resolved next week, next week,next week.
Weeks have past, I need some time frame to work with so I know where I stand.
This matter has dragged on far too long now, and I can't understand what's taking so long to rectify the situation.
Your standard response is that you working on it and will revert with feedback, but that's been going on from Dec 2020 when I brought this to your attention.
Every instance I was told the issue should be resolved next week, next week,next week.
Weeks have past, I need some time frame to work with so I know where I stand.
MM
Mohamed M's update12 Jan 2021, 13:29
Reviewer Update
Good afternoon
This matter has dragged on far too long now, and I can't understand what's taking so long to rectify the situation.
Your standard response is that you working on it and will revert with feedback, but that's been going on from Dec 2020 when I brought this to your attention.
Every instance I was told the issue should be resolved next week, next week,next week.
Weeks have past, I need some time frame to work with so I know where I stand.
This matter has dragged on far too long now, and I can't understand what's taking so long to rectify the situation.
Your standard response is that you working on it and will revert with feedback, but that's been going on from Dec 2020 when I brought this to your attention.
Every instance I was told the issue should be resolved next week, next week,next week.
Weeks have past, I need some time frame to work with so I know where I stand.
Mondo's replyOfficial
12 Jan 2021, 13:54Good day Mohamed,
We apologize for the inconvenience caused.
This has been escalated to higher management and we will revert with feedback.
Regards
The Mondo Team
We apologize for the inconvenience caused.
This has been escalated to higher management and we will revert with feedback.
Regards
The Mondo Team
Mondo's reply12 Jan 2021, 13:54
Official
Good day Mohamed,
We apologize for the inconvenience caused.
This has been escalated to higher management and we will revert with feedback.
Regards
The Mondo Team
We apologize for the inconvenience caused.
This has been escalated to higher management and we will revert with feedback.
Regards
The Mondo Team
Mondo's replyOfficial
19 Jan 2021, 10:32Good day Mohamed,
Kindly note that MTN is currently handling this issue.
They have advised that their team is working around the clock to resolved this matter.
We will revert with feedback.
Regards
The Mondo Team
Kindly note that MTN is currently handling this issue.
They have advised that their team is working around the clock to resolved this matter.
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply19 Jan 2021, 10:32
Official
Good day Mohamed,
Kindly note that MTN is currently handling this issue.
They have advised that their team is working around the clock to resolved this matter.
We will revert with feedback.
Regards
The Mondo Team
Kindly note that MTN is currently handling this issue.
They have advised that their team is working around the clock to resolved this matter.
We will revert with feedback.
Regards
The Mondo Team
MM
Mohamed M's updateReviewer Update
19 Jan 2021, 11:04Thank you, kindly keep me updated
MM
Mohamed M's update19 Jan 2021, 11:04
Reviewer Update
Thank you, kindly keep me updated
Mondo's replyOfficial
19 Jan 2021, 11:06Good day Mohamed,
You are welcome!
Thank you for your patience thus far.
Regards
The Mondo Team
You are welcome!
Thank you for your patience thus far.
Regards
The Mondo Team
Mondo's reply19 Jan 2021, 11:06
Official
Good day Mohamed,
You are welcome!
Thank you for your patience thus far.
Regards
The Mondo Team
You are welcome!
Thank you for your patience thus far.
Regards
The Mondo Team
MM
Mohamed M's updateReviewer Update
20 Jan 2021, 19:02Thanks again.
Issue is resolved.
Kim and the mondo team kept me updated throughout this process, much appreciated!
Issue is resolved.
Kim and the mondo team kept me updated throughout this process, much appreciated!
MM
Mohamed M's update20 Jan 2021, 19:02
Reviewer Update
Thanks again.
Issue is resolved.
Kim and the mondo team kept me updated throughout this process, much appreciated!
Issue is resolved.
Kim and the mondo team kept me updated throughout this process, much appreciated!
Mondo's replyOfficial
21 Jan 2021, 15:04Good day Mohamed,
Thanks for trusting in Mondo to resolve this!
Regards
The Mondo Team
Thanks for trusting in Mondo to resolve this!
Regards
The Mondo Team
Mondo's reply21 Jan 2021, 15:04
Official
Good day Mohamed,
Thanks for trusting in Mondo to resolve this!
Regards
The Mondo Team
Thanks for trusting in Mondo to resolve this!
Regards
The Mondo Team