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Neil N

1 reviews | Active since Apr 2018

25 Apr 2018, 13:34

Extremely bad service from MONDO Mobile

I upgraded a MTN contract on 13 December 2017. The agreement was that I would receive 350 min talktime, 350 sms's and 5gb of data for the amount of R469 per month. The voice recording confirms the amount on 3 occasions. on 26 January 2018 I received an invoice from MTN for the amount of R929. it is now 25 April 2018 and nothing was done to resolve this issue. I get the run around from this company. They say the fault is with MTN. They were responsible for the upgrade so I hold them responsible for the mess. I managed to get hold of Chantele on a number of occasions and she promised that she would investigate and get back to me. The last time I spoke to her was on 23 April and she promised to get back to me within 2 hours. it is now 2 days later and I am still waiting. I have tried calling the switchboard without success. When somebody eventually answers on tat the switchboard I get put on hold and the call gets dropped. I have now logged a complaint with ICASA and the National Consumer Commission to try and get this resolved.

Take my advice and run if you get a call from this company.

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Replies (4)
Mondo
Mondo's reply25 Apr 2018, 14:41
Official

Good Afternoon Mr Norman

Thank you for raising your query with us.

Kindly be advised that we have as per previous communication escalated this request to your service provider. Due to the nature of your query the only party that will be able to provide assistance will be your service provider as this functionality only lies with them. We did however go a step further in providing you with assistance by liaising with your service provider. It is unfortunate that these efforts were not intervened.

We now encourage you to please follow up with them as we will not be able to assist any further.

Kind regards Mondo Team

NN
Neil N's update26 Apr 2018, 12:56
Reviewer Update
As per my original complaint. Mondo now again say they can do nothing. I have in the mean time found out that the subscriber agreement sent to me was generated by Mondo Mobile. The subscriber agreement and the voice recording does not correspond. Mondo Mobile sent through incorrect information to MTN for billing purposes and as a result I am paying for their incompetence. They gladly take your business but cannot correct their mistakes. all i am asking is for Mondo to admit they made a mistake and then to correct it.
NN
Neil N's update26 Apr 2018, 12:57
Reviewer Update
As per my original complaint. Mondo now again say they can do nothing. I have in the mean time found out that the subscriber agreement sent to me was generated by Mondo Mobile. The subscriber agreement and the voice recording does not correspond. Mondo Mobile sent through incorrect information to MTN for billing purposes and as a result I am paying for their incompetence. They gladly take your business but cannot correct their mistakes. all i am asking is for Mondo to admit they made a mistake and then to correct it.
Mondo
Mondo's reply12 Jan 2023, 11:27
Official