RN
Ronelle N
1 reviews | Active since Feb 2019
06 Feb 2019, 12:32
Extremely bad service
In 2018 I got a data contract from Mondo. After they promised me that we have coverage for Telkom in our area, I found out that it was not true. I've been trying to cancel my contract from August 2018. Everytime they tell me that it will be cancelled, but every mont they deduct it from my bank account. I've reversed some of the payments, but I keep on getting letters from Telkom that they are going to report me as a bad creditor. I dont know what to do anymore and I get zero responce from Mondo after all the calls I've made.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
06 Feb 2019, 13:09Good Day Ronelle,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply06 Feb 2019, 13:09
Official
Good Day Ronelle,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
06 Feb 2019, 14:31Good Day Ronelle,
As per your discussion with our consultant, we have logged a collection again with the courier company and requested for priority to be placed on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your discussion with our consultant, we have logged a collection again with the courier company and requested for priority to be placed on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply06 Feb 2019, 14:31
Official
Good Day Ronelle,
As per your discussion with our consultant, we have logged a collection again with the courier company and requested for priority to be placed on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your discussion with our consultant, we have logged a collection again with the courier company and requested for priority to be placed on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
08 Feb 2019, 11:51Good Day Ronelle,
As discussed with our consultant, the collection will be done on Monday.
Once we receive the item a cancellation will be logged with the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, the collection will be done on Monday.
Once we receive the item a cancellation will be logged with the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply08 Feb 2019, 11:51
Official
Good Day Ronelle,
As discussed with our consultant, the collection will be done on Monday.
Once we receive the item a cancellation will be logged with the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, the collection will be done on Monday.
Once we receive the item a cancellation will be logged with the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
12 Feb 2019, 13:37Good Day Ronelle,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise when will be a convenient time to call you.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise when will be a convenient time to call you.
Kind Regards,
Mondo Team
Mondo's reply12 Feb 2019, 13:37
Official
Good Day Ronelle,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise when will be a convenient time to call you.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise when will be a convenient time to call you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
14 Feb 2019, 16:59Good Day Ronelle,
As discussed with our consultant, we have submitted the cancellation to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have submitted the cancellation to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply14 Feb 2019, 16:59
Official
Good Day Ronelle,
As discussed with our consultant, we have submitted the cancellation to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have submitted the cancellation to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
18 Feb 2019, 13:37Good Day Ronelle,
As discussed with Kimona, your contract has been successfully cancelled and your query has been resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
As discussed with Kimona, your contract has been successfully cancelled and your query has been resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
Mondo's reply18 Feb 2019, 13:37
Official
Good Day Ronelle,
As discussed with Kimona, your contract has been successfully cancelled and your query has been resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
As discussed with Kimona, your contract has been successfully cancelled and your query has been resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team