VR
Vanito R
1 reviews | Active since Jan 2012
15 Aug 2022, 19:33
Extremely Bad Experience
What a nightmare of an experience. 1st my order gets canceled without notification to me. Restarted the ordering process and its now almost 2 months an no device or any positive signs. I keep being told the sales guys will call me. I've never heard of a company's sales guys not having a direct lines to them. You guys clearly don't need each sale. All I'm requesting is for my MTN deal to go through. You keep telling me my application is approved and you will get a Sales Agent to call me. Guess what, I'm still waiting on a call or a follow-up email.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
15 Aug 2022, 19:56Hi Vanito ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO260510
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO260510
Regards,
The Mondo Team
Mondo's reply15 Aug 2022, 19:56
Official
Hi Vanito ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO260510
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO260510
Regards,
The Mondo Team
Mondo's replyOfficial
20 Aug 2022, 11:55Hi Vanito,
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply20 Aug 2022, 11:55
Official
Hi Vanito,
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
25 Aug 2022, 11:21Hi Vanito,
Trust you are well.
We have found that you have opted to cancel, as your credit is low to qualify for your preferred device.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
We have found that you have opted to cancel, as your credit is low to qualify for your preferred device.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply25 Aug 2022, 11:21
Official
Hi Vanito,
Trust you are well.
We have found that you have opted to cancel, as your credit is low to qualify for your preferred device.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
We have found that you have opted to cancel, as your credit is low to qualify for your preferred device.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team