QT
Quade T
1 reviews | Active since Nov 2021
11 Nov 2021, 14:37
Experience with Mondo.co.za
Had a lovely and fast experience finding out the order status. thank you Sunasha for the speedy service
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Replies (3)0
Replies (3)
Mondo's replyOfficial
11 Nov 2021, 16:03Good Day Quade,
Thank you for posting a compliment on the services you received from Sunasha.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Sunasha.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Best regards,
Mondo's reply11 Nov 2021, 16:03
Official
Good Day Quade,
Thank you for posting a compliment on the services you received from Sunasha.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Sunasha.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Best regards,
QT
Quade T's updateReviewer Update
30 Nov 2021, 17:18sadly my good experienced turned into a horrible one.
Not only was I un-informed that the phone I ordered was out of stock, (after phoning them to find out why I have received anything), three weeks later I was required to re-confirm all my details just to find out that my initial contract has been cancelled with no reason provided even though it was approved.
During this process, I had received no confirmation email about my contract or confirmation of canceling my contract. Was unable to track my application online, was left in complete darkness for three weeks.
Now I get to wait another three months before I can re-request for a phone contract.
Not only was I un-informed that the phone I ordered was out of stock, (after phoning them to find out why I have received anything), three weeks later I was required to re-confirm all my details just to find out that my initial contract has been cancelled with no reason provided even though it was approved.
During this process, I had received no confirmation email about my contract or confirmation of canceling my contract. Was unable to track my application online, was left in complete darkness for three weeks.
Now I get to wait another three months before I can re-request for a phone contract.
QT
Quade T's update30 Nov 2021, 17:18
Reviewer Update
sadly my good experienced turned into a horrible one.
Not only was I un-informed that the phone I ordered was out of stock, (after phoning them to find out why I have received anything), three weeks later I was required to re-confirm all my details just to find out that my initial contract has been cancelled with no reason provided even though it was approved.
During this process, I had received no confirmation email about my contract or confirmation of canceling my contract. Was unable to track my application online, was left in complete darkness for three weeks.
Now I get to wait another three months before I can re-request for a phone contract.
Not only was I un-informed that the phone I ordered was out of stock, (after phoning them to find out why I have received anything), three weeks later I was required to re-confirm all my details just to find out that my initial contract has been cancelled with no reason provided even though it was approved.
During this process, I had received no confirmation email about my contract or confirmation of canceling my contract. Was unable to track my application online, was left in complete darkness for three weeks.
Now I get to wait another three months before I can re-request for a phone contract.
Mondo's replyOfficial
08 Dec 2021, 16:21Good day,
We do apologize for the inconvenience caused.
Kindly note that you may now reapply for a deal on the MTN website or in store.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that you may now reapply for a deal on the MTN website or in store.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,
Mondo's reply08 Dec 2021, 16:21
Official
Good day,
We do apologize for the inconvenience caused.
Kindly note that you may now reapply for a deal on the MTN website or in store.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that you may now reapply for a deal on the MTN website or in store.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,