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Alan D
1 reviews | Active since Jul 2018
06 Nov 2019, 17:02
Expectations not being met
As a new customer of mondo i am really disgusted with the service. I received my contract sim on Monday at 1pm and was told it would take 24 - 48 hrs to activate the sim card. today i get an sms say that due to a technical glitch my line wont be activated in the time that they specified. i then contact them and get told it will only be the end of the week that my sim is activated. really ppl this is not good enough
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Replies (3)0
Replies (3)
Mondo's replyOfficial
07 Nov 2019, 08:48Good Day Alan,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply07 Nov 2019, 08:48
Official
Good Day Alan,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Best regards,
AD
Alan D's updateReviewer Update
07 Nov 2019, 14:17Thank you, sim was activated yesterday, but on a 5gig anytime and 5gig night surfer, why am i only 4262MB on each instead of 5000MB. Where is the other 738MB???
AD
Alan D's update07 Nov 2019, 14:17
Reviewer Update
Thank you, sim was activated yesterday, but on a 5gig anytime and 5gig night surfer, why am i only 4262MB on each instead of 5000MB. Where is the other 738MB???
Mondo's replyOfficial
07 Nov 2019, 14:47Good Day Alan,
As discussed with our consultant, you now have a better understanding of your data allocation and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
As discussed with our consultant, you now have a better understanding of your data allocation and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply07 Nov 2019, 14:47
Official
Good Day Alan,
As discussed with our consultant, you now have a better understanding of your data allocation and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
As discussed with our consultant, you now have a better understanding of your data allocation and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Kind Regards,
Mondo Team
Best regards,