MG
Madelynn G
1 reviews | Active since Jun 2021
13 Jul 2021, 20:36
Exceptionally poor service
Mondo - MTN. On the 30 June 2021, I had been told that my account was being reviewed. I have cancelled 2 Sim cards that have not been used iat the end of April already and I still have not been refunded. At this point I do not want anyone to contact me and ask me to explain again but to provide me with substantial feedback. Honestly the worst service I've received.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
13 Jul 2021, 21:32 Hi Madelynn ,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127552 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127552 .
Regards,
The Mondo Team
Mondo's reply13 Jul 2021, 21:32
Official
Hi Madelynn ,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127552 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127552 .
Regards,
The Mondo Team
MG
Madelynn G's updateReviewer Update
14 Jul 2021, 19:52I now have 2 case numbers RCO127552 and RCO125733. I don't want anyone to call me again to ask me to explain again. I have been explaining this since the end of April on the phone and via email. Please email me the outcome.
MG
Madelynn G's update14 Jul 2021, 19:52
Reviewer Update
I now have 2 case numbers RCO127552 and RCO125733. I don't want anyone to call me again to ask me to explain again. I have been explaining this since the end of April on the phone and via email. Please email me the outcome.
Mondo's replyOfficial
15 Jul 2021, 08:08Hi Madelynn,
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to email you and assist with your query upon our return to office.
Regards,
The Mondo Team
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to email you and assist with your query upon our return to office.
Regards,
The Mondo Team
Mondo's reply15 Jul 2021, 08:08
Official
Hi Madelynn,
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to email you and assist with your query upon our return to office.
Regards,
The Mondo Team
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to email you and assist with your query upon our return to office.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Sept 2021, 09:00 Hi Madelynn,
Trust you are well.
Please note that your MTN cancellation has been done and MTN has confirmed that credit was passed into your account.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and MTN has confirmed that credit was passed into your account.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply07 Sept 2021, 09:00
Official
Hi Madelynn,
Trust you are well.
Please note that your MTN cancellation has been done and MTN has confirmed that credit was passed into your account.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and MTN has confirmed that credit was passed into your account.
Your query is resolved and will be closed.
Should you require further assistance, you may contact our Customer Service team.
Regards,
The Mondo Team