GW
Greg W
1 reviews | Active since Jun 2013
29 Sept 2021, 12:06
Exceptionally Poor / Non-existent Customer Service
Upgraded my MTN data contract on mtn.co.za - and Mondo were handed the deal to process. ********** experience - definitely the worst customer service of any telecommunication co in SA (and we know how low that water Mark is!). 7 weeks on from logging a complaint, 2 hours + on phone speaking to call center agents and still no resolution. I get a email every second week stating that they have tried calling me (which I have no record of or missed call) and apparently they cannot resolve anything over email (suspect it's too convenient for their clients)! steer well clear - MTN too should be ashamed
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Replies (5)0
Replies (5)
Mondo's replyOfficial
29 Sept 2021, 12:28 Hi Greg,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139474.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139474.
Regards,
The Mondo Team
Mondo's reply29 Sept 2021, 12:28
Official
Hi Greg,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139474.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139474.
Regards,
The Mondo Team
GW
Greg W's updateReviewer Update
30 Sept 2021, 09:25As per various other correspondence - I have been promised a consultant would contact me 6 weeks ago, I have still yet to receive a call. Email would be preferable so we both have a paper trail? when can I expect a call?
GW
Greg W's update30 Sept 2021, 09:25
Reviewer Update
As per various other correspondence - I have been promised a consultant would contact me 6 weeks ago, I have still yet to receive a call. Email would be preferable so we both have a paper trail? when can I expect a call?
Mondo's replyOfficial
30 Sept 2021, 16:47Good day,
Please note that you will receive a call within tomorrow.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply30 Sept 2021, 16:47
Official
Good day,
Please note that you will receive a call within tomorrow.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
We do apologize for the delay.
Regards,
The Mondo Team
GW
Greg W's updateReviewer Update
05 Oct 2021, 14:05notwithstanding your commitment above, I have yet to receive a call and it's been 5 days since?
GW
Greg W's update05 Oct 2021, 14:05
Reviewer Update
notwithstanding your commitment above, I have yet to receive a call and it's been 5 days since?
Mondo's replyOfficial
05 Oct 2021, 16:21Hi Greg,
Trust you are well.
As discussed with Mondo, please note that an early upgrade request has been escalated to the Sales Team for urgent assistance.
Kindly note that we will keep you updated of the progress.
We do apologize for the level of service which you have received thus far.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that an early upgrade request has been escalated to the Sales Team for urgent assistance.
Kindly note that we will keep you updated of the progress.
We do apologize for the level of service which you have received thus far.
Regards,
The Mondo Team
Mondo's reply05 Oct 2021, 16:21
Official
Hi Greg,
Trust you are well.
As discussed with Mondo, please note that an early upgrade request has been escalated to the Sales Team for urgent assistance.
Kindly note that we will keep you updated of the progress.
We do apologize for the level of service which you have received thus far.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that an early upgrade request has been escalated to the Sales Team for urgent assistance.
Kindly note that we will keep you updated of the progress.
We do apologize for the level of service which you have received thus far.
Regards,
The Mondo Team