GA
Gabaiphiwe A
1 reviews | Active since Mar 2021
08 Mar 2021, 11:14
Excellent service by Mbalenhle Lochenburg.
I was assisted by Mbalenhle Lochenburg on Friday to cancel a contract which was misleading by one of the Telkom assistants.
She did an excellent job for me and gave me feedback this morning of the cancellation. I'd love to always be assisted by her if possible.
Well done & thank you, Mbalenhle!
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
08 Mar 2021, 11:16Good Day Gabalphiwe,
Thank you for posting a compliment on the services you received from Mbalenhle.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Mbalenhle.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply08 Mar 2021, 11:16
Official
Good Day Gabalphiwe,
Thank you for posting a compliment on the services you received from Mbalenhle.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Mbalenhle.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
GA
Gabaiphiwe A's updateReviewer Update
08 Mar 2021, 19:05DISAPPOINTING AND ANNOYING!!!!!!!!
Had I known that my account would be debited in the afternoon, I would've never written such a positive review in the morning. I actually take everything back!
After applying for your contract on Thursday, I sent an email in the evening to cancel the contract because I had an uneasy feeling. I got an automated response with no callback until now! I had to use my own airtime to call customer care to which Mbalenhle Lochenburg responded and said she would cancel the contract. I was right, the Telkom consultant Stephen had fed me all kinds of wrong information! A disappointment he is!
This morning she called me to tell me that it was cancelled yet just now, an amount of R149 was debited from Mondo Telkom. For what? I contract I cancelled within a day? One I was told was cancelled just this morning yet debit the same night? I'll not tolerate such!
Never debit my account again. please make sure that contract is cancelled for a phone I do not have or even want anymore!
How disappointing!!!!!!!!!!
Had I known that my account would be debited in the afternoon, I would've never written such a positive review in the morning. I actually take everything back!
After applying for your contract on Thursday, I sent an email in the evening to cancel the contract because I had an uneasy feeling. I got an automated response with no callback until now! I had to use my own airtime to call customer care to which Mbalenhle Lochenburg responded and said she would cancel the contract. I was right, the Telkom consultant Stephen had fed me all kinds of wrong information! A disappointment he is!
This morning she called me to tell me that it was cancelled yet just now, an amount of R149 was debited from Mondo Telkom. For what? I contract I cancelled within a day? One I was told was cancelled just this morning yet debit the same night? I'll not tolerate such!
Never debit my account again. please make sure that contract is cancelled for a phone I do not have or even want anymore!
How disappointing!!!!!!!!!!
GA
Gabaiphiwe A's update08 Mar 2021, 19:05
Reviewer Update
DISAPPOINTING AND ANNOYING!!!!!!!!
Had I known that my account would be debited in the afternoon, I would've never written such a positive review in the morning. I actually take everything back!
After applying for your contract on Thursday, I sent an email in the evening to cancel the contract because I had an uneasy feeling. I got an automated response with no callback until now! I had to use my own airtime to call customer care to which Mbalenhle Lochenburg responded and said she would cancel the contract. I was right, the Telkom consultant Stephen had fed me all kinds of wrong information! A disappointment he is!
This morning she called me to tell me that it was cancelled yet just now, an amount of R149 was debited from Mondo Telkom. For what? I contract I cancelled within a day? One I was told was cancelled just this morning yet debit the same night? I'll not tolerate such!
Never debit my account again. please make sure that contract is cancelled for a phone I do not have or even want anymore!
How disappointing!!!!!!!!!!
Had I known that my account would be debited in the afternoon, I would've never written such a positive review in the morning. I actually take everything back!
After applying for your contract on Thursday, I sent an email in the evening to cancel the contract because I had an uneasy feeling. I got an automated response with no callback until now! I had to use my own airtime to call customer care to which Mbalenhle Lochenburg responded and said she would cancel the contract. I was right, the Telkom consultant Stephen had fed me all kinds of wrong information! A disappointment he is!
This morning she called me to tell me that it was cancelled yet just now, an amount of R149 was debited from Mondo Telkom. For what? I contract I cancelled within a day? One I was told was cancelled just this morning yet debit the same night? I'll not tolerate such!
Never debit my account again. please make sure that contract is cancelled for a phone I do not have or even want anymore!
How disappointing!!!!!!!!!!
Mondo's replyOfficial
09 Mar 2021, 08:53Good Day Gabalphiwe,
We sincerely apologize for the error with regards to your account being debited.
Our team has attempted contacting you with no success.
Kindly advise what is the best possible time to contact you in order to resolve your query.
Regards,
The Mondo Team
We sincerely apologize for the error with regards to your account being debited.
Our team has attempted contacting you with no success.
Kindly advise what is the best possible time to contact you in order to resolve your query.
Regards,
The Mondo Team
Mondo's reply09 Mar 2021, 08:53
Official
Good Day Gabalphiwe,
We sincerely apologize for the error with regards to your account being debited.
Our team has attempted contacting you with no success.
Kindly advise what is the best possible time to contact you in order to resolve your query.
Regards,
The Mondo Team
We sincerely apologize for the error with regards to your account being debited.
Our team has attempted contacting you with no success.
Kindly advise what is the best possible time to contact you in order to resolve your query.
Regards,
The Mondo Team