Excellent customer service

I experience an issue with my new Wi-Fi package and contacted the Mondo call centre. I was initially referred to Telkom, Telkom referred me back to Mondo.

I'm sure you can imagine how frustrating this can be for a client. I decided to give Mondo one last chance in getting my issue resolved and failure to do so would result in terminating the contract.

Luckily for me and Mondo I received assistance from Nuran Gouden who took ownership of my query and promised to assist in me getting the issue resolved even though the actual assistance was required from Telkom. He took it upon himself to follow up with Telkom while keeping a professional attitude and without passing the buck.

2 days later and my Wi-Fi is back up and running.

Thank you so much to agents like Nuran who are willing to go the extra mile for client. Please keep up the amazing customer service :)

Regards, Ramona