RG
Raven G
1 reviews | Active since Sept 2017
23 Jun 2022, 11:11
Evasive Mondo consultants
Mondo sales is very good and speedy.
They choose what to tell u and make it seem very simple
But the MTN cancelation process is never explained.
They deliver the device easily. But to cancel u need to take the device personally to a MTN direct store. Not any other MTN store. Then u sit in the long que to be served to return item and get a reference number
I will follow with another post on the service of the MTN store
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
23 Jun 2022, 11:33Hi Raven,
Thank you for taking the time to write to us about your MTN query.
Please note that the above process was implemented by MTN direct. As the network service provider completes returns and cancellations.
Kindly note that once the device is returned, you may send the cancellation reference number or IRMS number to ***.
Once we receive the IRMS number, a cancellation will be submitted to the MTN cancellations team.
We do apologize for the miscommunication and for the inconvenience caused. This will be raised with the relevant departments.
Case Number: RCO242613
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
Please note that the above process was implemented by MTN direct. As the network service provider completes returns and cancellations.
Kindly note that once the device is returned, you may send the cancellation reference number or IRMS number to ***.
Once we receive the IRMS number, a cancellation will be submitted to the MTN cancellations team.
We do apologize for the miscommunication and for the inconvenience caused. This will be raised with the relevant departments.
Case Number: RCO242613
Regards,
The Mondo Team
Mondo's reply23 Jun 2022, 11:33
Official
Hi Raven,
Thank you for taking the time to write to us about your MTN query.
Please note that the above process was implemented by MTN direct. As the network service provider completes returns and cancellations.
Kindly note that once the device is returned, you may send the cancellation reference number or IRMS number to ***.
Once we receive the IRMS number, a cancellation will be submitted to the MTN cancellations team.
We do apologize for the miscommunication and for the inconvenience caused. This will be raised with the relevant departments.
Case Number: RCO242613
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
Please note that the above process was implemented by MTN direct. As the network service provider completes returns and cancellations.
Kindly note that once the device is returned, you may send the cancellation reference number or IRMS number to ***.
Once we receive the IRMS number, a cancellation will be submitted to the MTN cancellations team.
We do apologize for the miscommunication and for the inconvenience caused. This will be raised with the relevant departments.
Case Number: RCO242613
Regards,
The Mondo Team
Mondo's replyOfficial
25 Jun 2022, 13:48Hi Raven,
Trust you are well.
Please note that we have escalated your query to the relevant department at MTN for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department at MTN for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply25 Jun 2022, 13:48
Official
Hi Raven,
Trust you are well.
Please note that we have escalated your query to the relevant department at MTN for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department at MTN for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
RG
Raven G's updateReviewer Update
05 Sept 2022, 22:05Now i get this email and MTN has me as a slow payer due to incompetence from MONDO
MONDO, PLEASE SORT YOUR **** out!!!
I delivered the device to MTN within the 7days
Your MTN account is in arrears,
If you prefer to make a direct deposit to MTN or have already paid towards your arrears, please ensure you send through proof of payment to ***, alternatively WhatsApp it to *** and confirm your Name, Surname, and ID number so that we can issue your discount coupons.
MTN Banking Details:
Bank: ABSA
Account Name: MTN SA
Account number: ***
Branch code: 632005
Reference number: MTN account number or cellphone number.
Min. amount required: R604.32
MONDO, PLEASE SORT YOUR **** out!!!
I delivered the device to MTN within the 7days
Your MTN account is in arrears,
If you prefer to make a direct deposit to MTN or have already paid towards your arrears, please ensure you send through proof of payment to ***, alternatively WhatsApp it to *** and confirm your Name, Surname, and ID number so that we can issue your discount coupons.
MTN Banking Details:
Bank: ABSA
Account Name: MTN SA
Account number: ***
Branch code: 632005
Reference number: MTN account number or cellphone number.
Min. amount required: R604.32
RG
Raven G's update05 Sept 2022, 22:05
Reviewer Update
Now i get this email and MTN has me as a slow payer due to incompetence from MONDO
MONDO, PLEASE SORT YOUR **** out!!!
I delivered the device to MTN within the 7days
Your MTN account is in arrears,
If you prefer to make a direct deposit to MTN or have already paid towards your arrears, please ensure you send through proof of payment to ***, alternatively WhatsApp it to *** and confirm your Name, Surname, and ID number so that we can issue your discount coupons.
MTN Banking Details:
Bank: ABSA
Account Name: MTN SA
Account number: ***
Branch code: 632005
Reference number: MTN account number or cellphone number.
Min. amount required: R604.32
MONDO, PLEASE SORT YOUR **** out!!!
I delivered the device to MTN within the 7days
Your MTN account is in arrears,
If you prefer to make a direct deposit to MTN or have already paid towards your arrears, please ensure you send through proof of payment to ***, alternatively WhatsApp it to *** and confirm your Name, Surname, and ID number so that we can issue your discount coupons.
MTN Banking Details:
Bank: ABSA
Account Name: MTN SA
Account number: ***
Branch code: 632005
Reference number: MTN account number or cellphone number.
Min. amount required: R604.32
Mondo's replyOfficial
15 Sept 2022, 16:16Good Day Raven,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply15 Sept 2022, 16:16
Official
Good Day Raven,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team