1 reviews | Active since May 2017
Enquiry Done on my Credit report without my consent
<p>I have received an sms from Transunin saying a company has done an enquiry on my credit report, when i called them they said it was MTN, MTN said the compnay that requested the information was Reward ... they gave me the number ********** , when i call the number, the receprtion was very rude, i was upset when i spoke to her because i have been a victim of identity theft and i do not understand why a company will do a credit report without my consent, she said i shuld call ********** the number was for Mondo, i spoke to Trissa she put me throught to her boss who is Vis Chetty the customer service manager, he said that a consultant will call me to ask if i want a cellphone contract and if i agree they will do a credit check on my behalf, i have never spoken to a consultant from Mondo and he cannot tell me either why an enquiry was done on my behalf if i have never spoken to a consultant before, i refused to give him my cellphone number and gave him my landline number because i wanted him to tell me which number did they call me from and i want a recording of me agreeing to take a cellphone contract with their company, how did they train their consultant, to lie and open ********** contract on their customers behalf, I have been a victim of identity theft and i do not get why companies will allow such ********** activities to happen, i know most consultant salary is based on the number of sales that they make a month but i do not get why a person will want to open ********** contract on behalf of customers just to save their own skin, am very disappointed with MTN and Mondo for allowing their employees to de***** customers.</p>
Good day Regina,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
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Good day Regina,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Regina,
As discussed with our Customer Care Manager, Vis Chetty, we did not process any application nor was there a sale generated.
There was possibly a system glitch whereby your details were sent for vetting. The only time a customers details will be sent off, is when a sale is processed. We have escalated this matter and will keep you updated.
Regards,
Mondo Customer Care
***
Good day Regina,
As discussed with our Customer Care Manager, Vis Chetty, we did not process any application nor was there a sale generated.
There was possibly a system glitch whereby your details were sent for vetting. The only time a customers details will be sent off, is when a sale is processed. We have escalated this matter and will keep you updated.
Regards,
Mondo Customer Care
***
