KK
Kabelo K
1 reviews | Active since Oct 2018
14 Sept 2021, 15:09
****en ******
Poor service, mondo guys delivered a wrong mtn package of which they are refusing to cancel the contract and it is now affecting my credit rating.
Anyone who can assist me with suing this poor company, am so ****ed
Helpful (0)
Replies (13)0
Replies (13)
Mondo's replyOfficial
14 Sept 2021, 15:22Hi Kabelo,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136729
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136729
Regards,
The Mondo Team
Mondo's reply14 Sept 2021, 15:22
Official
Hi Kabelo,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136729
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136729
Regards,
The Mondo Team
KK
Kabelo K's updateReviewer Update
14 Sept 2021, 18:21When as this is affecting my credit?
KK
Kabelo K's update14 Sept 2021, 18:21
Reviewer Update
When as this is affecting my credit?
Mondo's replyOfficial
14 Sept 2021, 19:21Hi Kabelo,
We sincerely apologize for the inconvenience.
Please note one of our customer care consultant will contact you during business hours.
Kind Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
Please note one of our customer care consultant will contact you during business hours.
Kind Regards,
The Mondo Team
Mondo's reply14 Sept 2021, 19:21
Official
Hi Kabelo,
We sincerely apologize for the inconvenience.
Please note one of our customer care consultant will contact you during business hours.
Kind Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
Please note one of our customer care consultant will contact you during business hours.
Kind Regards,
The Mondo Team
KK
Kabelo K's updateReviewer Update
15 Sept 2021, 13:42Am still waiting for you to call, this is what you did last week by promising to call and you never did,
Cancel my contract now now now, this is ****ing me off, you were too quick to deliver a wrong package but difficult to cancel it
Cancel my contract now now now, this is ****ing me off, you were too quick to deliver a wrong package but difficult to cancel it
KK
Kabelo K's update15 Sept 2021, 13:42
Reviewer Update
Am still waiting for you to call, this is what you did last week by promising to call and you never did,
Cancel my contract now now now, this is ****ing me off, you were too quick to deliver a wrong package but difficult to cancel it
Cancel my contract now now now, this is ****ing me off, you were too quick to deliver a wrong package but difficult to cancel it
Mondo's replyOfficial
15 Sept 2021, 13:51 Hi Kabelo,
We sincerely apologize for the inconvenience.
Kindly note we are looking into your query and will provide feedback soon.
Kind Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
Kindly note we are looking into your query and will provide feedback soon.
Kind Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 13:51
Official
Hi Kabelo,
We sincerely apologize for the inconvenience.
Kindly note we are looking into your query and will provide feedback soon.
Kind Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
Kindly note we are looking into your query and will provide feedback soon.
Kind Regards,
The Mondo Team
KK
Kabelo K's updateReviewer Update
16 Sept 2021, 07:34You promised to call yesterday and you never did
What is wrong with you people huh..? Am sick and tired of the nonsense you are doing, are you going to sort me out or I should do something about this?
What is wrong with you people huh..? Am sick and tired of the nonsense you are doing, are you going to sort me out or I should do something about this?
KK
Kabelo K's update16 Sept 2021, 07:34
Reviewer Update
You promised to call yesterday and you never did
What is wrong with you people huh..? Am sick and tired of the nonsense you are doing, are you going to sort me out or I should do something about this?
What is wrong with you people huh..? Am sick and tired of the nonsense you are doing, are you going to sort me out or I should do something about this?
Mondo's replyOfficial
16 Sept 2021, 08:26Good day,
Please note that you will receive a call within today.
Regards,
The Mondo Team
Please note that you will receive a call within today.
Regards,
The Mondo Team
Mondo's reply16 Sept 2021, 08:26
Official
Good day,
Please note that you will receive a call within today.
Regards,
The Mondo Team
Please note that you will receive a call within today.
Regards,
The Mondo Team
KK
Kabelo K's updateReviewer Update
16 Sept 2021, 15:39Am still waiting and I don't know what time you gonna call since you knocking off at 16:00.
Why are you full of empty promises? Just cancel my contract and stop with your empty promises, I think I will end up suing you, i cannot be stressed like this as a result of your *********** stuff
Why are you full of empty promises? Just cancel my contract and stop with your empty promises, I think I will end up suing you, i cannot be stressed like this as a result of your *********** stuff
KK
Kabelo K's update16 Sept 2021, 15:39
Reviewer Update
Am still waiting and I don't know what time you gonna call since you knocking off at 16:00.
Why are you full of empty promises? Just cancel my contract and stop with your empty promises, I think I will end up suing you, i cannot be stressed like this as a result of your *********** stuff
Why are you full of empty promises? Just cancel my contract and stop with your empty promises, I think I will end up suing you, i cannot be stressed like this as a result of your *********** stuff
Mondo's replyOfficial
16 Sept 2021, 15:41Good day,
Please note that our offices closes at 17:00.
Kindly note that you will receive a call by 16:00.
Regards,
The Mondo Team
Please note that our offices closes at 17:00.
Kindly note that you will receive a call by 16:00.
Regards,
The Mondo Team
Mondo's reply16 Sept 2021, 15:41
Official
Good day,
Please note that our offices closes at 17:00.
Kindly note that you will receive a call by 16:00.
Regards,
The Mondo Team
Please note that our offices closes at 17:00.
Kindly note that you will receive a call by 16:00.
Regards,
The Mondo Team
KK
Kabelo K's updateReviewer Update
16 Sept 2021, 16:10What time is it? Q16:10 and you said 16:00
KK
Kabelo K's update16 Sept 2021, 16:10
Reviewer Update
What time is it? Q16:10 and you said 16:00
Mondo's replyOfficial
16 Sept 2021, 16:32Hi Kabelo,
Trust you are well.
As discussed with Mondo, please note that a follow up on cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that a follow up on cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply16 Sept 2021, 16:32
Official
Hi Kabelo,
Trust you are well.
As discussed with Mondo, please note that a follow up on cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that a follow up on cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
KK
Kabelo K's updateReviewer Update
22 Sept 2021, 10:31You never called as promised last week, you actually think am ****en stupid with your empty promises, you promised to call yesterday and Monday but you never did, you were too quick to give me a wrong package but finding it hard to cancel it, **** off
KK
Kabelo K's update22 Sept 2021, 10:31
Reviewer Update
You never called as promised last week, you actually think am ****en stupid with your empty promises, you promised to call yesterday and Monday but you never did, you were too quick to give me a wrong package but finding it hard to cancel it, **** off
Mondo's replyOfficial
22 Sept 2021, 10:42Good day,
Please note that a cancellation has been sent to MTN.
Regards,
The Mondo Team
Please note that a cancellation has been sent to MTN.
Regards,
The Mondo Team
Mondo's reply22 Sept 2021, 10:42
Official
Good day,
Please note that a cancellation has been sent to MTN.
Regards,
The Mondo Team
Please note that a cancellation has been sent to MTN.
Regards,
The Mondo Team