Empty promises from Vodacom

I complained about the treatment of Vodacom and they rep**** private saying they will get back to me via watsup till today nobody called me, I can’t afford to pay , they aid they will contact me to resolve the issue and they never did, now it’s month end they are expecting me to pay and I told them I time I can’t pay as I don’t have money , told them to terminate my contract, , I took the contract because I was affording but now cos of unforeseen circumstances I can’t , they make empty promises. I’m not going to pay they can take me to lawyers but they still won’t get anything from me as I don’t have t