GB
Gerard B
1 reviews | Active since May 2020
25 Oct 2021, 11:27
Empty Promises and Non-Existent Service !!!
I've been having issues for over three months trying to get my MTN contract cancelled and get a refund from Mondo. They have endless generic answers and phone calls to them are also fruitless as I get told its getting escalated. They also do not want to transfer the calls to any Managers for further assistance. All they want us to do is rate them 5 stars on Hello Peter after the call instead of helping us resolve our issues.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
25 Oct 2021, 11:38 Hi Gerard,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135117
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135117
Regards,
The Mondo Team
Mondo's reply25 Oct 2021, 11:38
Official
Hi Gerard,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135117
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135117
Regards,
The Mondo Team
GB
Gerard B's updateReviewer Update
28 Oct 2021, 11:43Nothing here either.
GB
Gerard B's update28 Oct 2021, 11:43
Reviewer Update
Nothing here either.
Mondo's replyOfficial
28 Oct 2021, 16:34Good day,
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply28 Oct 2021, 16:34
Official
Good day,
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we have escalated your query to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team