Empty promises and call centre from hell part 2

<p>Still after one month no money back into my account!</p> <p>To make things worse they just direct debited me again. You now owe me R606 + R499</p> <p> </p> <p>Empty promises and call centre from hell</p> <p>I am giving a one star because I am unable to give them a zero. I was told by the call centre agent that I would get the router on trial for 7 days and during this time I would be free to cancel if the router did not work at my home. <br /> So I did connect, I called the call centre and rebooted and did everything in my power to get the thing working.</p> <p>I finally told them to collect their junk. I spoke to Tristan and the reference I was given was TKMB ********** 0. I was told that the item would be collected within 7 - 10 working days. When no one called me to arrange collection I again called and wasted almost 20mins of my call tie and again I was told that the message would be sent to Tristan to get the item collected. This I did then weekely for 4 weeks.</p> <p>I was however informed that I must worry because the subscription was cancelled. That the delivery people were very busy and that they would collect. I have asked to speak to managers and every time I have been unsuccessful.</p> <p>To top it all I have now been debited on my account for an item I was told was cancelled and would be collected.</p> <p>I am now out of despiration trying this route to get someone on the line that can actually do something about this and give me my money back. THE ITEM DOES NOT WORK.</p> <p>Waiting by the phone</p>