JD
Jeanette D
1 reviews | Active since Dec 2015
26 Jun 2023, 10:10
Empty promises
Y'ello! You're now on a prepaid contract. We're giving you R10 airtime to get you on your way. Please call 135 with any queries. Enjoy!
With respect to the above attached message from MTN I am still not removed and the account is still not closed. I am still not helped and I am still waiting for the consultant they promised would call me, to call me. I have to constantly nag and do follow ups until they remove my name.
Helpful (0)
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Replies (1)
Mondo's replyOfficial
26 Jun 2023, 16:24Good Day Jeanette,
Trust you are well.
Please note that your MTN account has been credited.
A request to have your MTN account removed from collection logged has also been sent.
Credit Reference Number: SR# ***
Adjustment Number : MC***.
Collection SR# : ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
A request to have your MTN account removed from collection logged has also been sent.
Credit Reference Number: SR# ***
Adjustment Number : MC***.
Collection SR# : ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply26 Jun 2023, 16:24
Official
Good Day Jeanette,
Trust you are well.
Please note that your MTN account has been credited.
A request to have your MTN account removed from collection logged has also been sent.
Credit Reference Number: SR# ***
Adjustment Number : MC***.
Collection SR# : ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
A request to have your MTN account removed from collection logged has also been sent.
Credit Reference Number: SR# ***
Adjustment Number : MC***.
Collection SR# : ***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team