*******ED AGENTS SELLING MTN PRODUCTS ??

To: *** <***> Cc: *** <***>

Good Day Team

Kindly assist with below query. Client was contacted by one of your consultants for an upgrade on *** for a Samsung S23FE on Talk L @ R799 X 36 Months with insurance added but instead of the upgrade a new contract ***), ref: *** on 23/07/2024 11:31:23 AM by MAYEN_S with the requested deal was given to the client. Client unhappy as she's now paying 2 contracts instead of 1. Client never received the sim for *** as well.

Client request: Client wants the deal on *** @ R799 x 36 for a Samsung S23FE and other number ***) she didn't ask for to be cancelled.

Please contact client on ***

Kind Regards