CS
Chris S

1 reviews | Active since Dec 2011

01 Feb 2019, 11:39

Dubious operation avoid doing business with them!!!!!!!!

Mondo Mobile are **********. They sold me a Vodacom contract upgrade promised delivery of phone in two or three days on 16 Jan. Was told phone was in stock. when I followed up I was told the phone was not in stock, no delivery date offered other than to say it will be delivered when stock is available. I could wait for 5 years for the phone under this arrangement. This is not how credible companies work. I was "Helped " by Suraya Rasoolwho refused to give me the name of the CEO or how to contact me. She then said that she will be putting me through to a supervisor and then terminated the call after I was on hold for over 5 minutes. I called back and spoke to Suraya again and she then managed to get her supervisor Chantelle Govendin to call me back. Chantelle was very pleasant and has offered to assist. I await her call back. When companies try and hide their executives names and details alarm bells start ringing as it is a clear indication of a dubious operation.

0
Replies (13)
Mondo
Mondo's reply01 Feb 2019, 11:43
Official
Good Day Chris,

Thank you for raising your query with us. 

 Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply01 Feb 2019, 16:32
Official
Good Day Chris,

Please note that we have attempted contacting you regarding the above query however, we haven't been successful.

Please advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply04 Feb 2019, 11:03
Official
Good Day Chris, 

Thank you for responding to our email.

As discussed with our consultant, we have escalated this matter to our internal team and will revert with feedback during the course of the day.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply04 Feb 2019, 16:48
Official
Good Day Chris, 

As discussed with our consultant, we are working with the network service provider to get the device delivered to you ASAP.

We will also look at compensating you for the inconvenience caused to you.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply15 Feb 2019, 17:02
Official
Good Day Chris, 

As discussed with our Manager, we will update you on the status of the device.

Thank you for your patience.
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply21 Feb 2019, 16:21
Official
Good Day Chris, 

As discussed with our consultant, we have sent an email for more information on the devices we have available. 

We will keep you updated on the progress of this.

Kind Regards, 

Mondo Team
CS
Chris S's update22 Feb 2019, 09:27
Reviewer Update
I still cannot believe that it has taken over a month and I still do not have a new handset. I have already paid the first account and there is still no sign of any resolution. At this stage I suggest that they get me the latest Samsung Galaxy S9 device. There must be thousands in stock all over the country. At this stage of the game what they have done is *****. I have now been invoiced and paid for a phone that they cannot deliver. They are dragging their feet in the resolution of this matter with smooth talk. What should have taken a day to resolve has now taken over a month and still no resolution. I reiterate, beware of dealing with this company, their talk is cheap and designed to delay.
Mondo
Mondo's reply22 Feb 2019, 09:49
Official
Good Day, 

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply27 Feb 2019, 16:52
Official
Good Day Chris,

As per your discussion with our consultant, we have submitted an upgrade reversal to the network service provider.

We will keep you updated on the progress of this.
 Kind Regards, 

Mondo Team
Mondo
Mondo's reply06 Mar 2019, 17:19
Official
Good Day Chris,
Please note that your upgrade reversal request is still in progress.

Our consultant has been following up with the network service provider and will keep you updated on the progress of this.
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply09 Mar 2019, 15:54
Official
Good Day Chris,
Please note that your upgrade reversal request is still in progress.

Our consultant has been following up with the network service provider and will keep you updated on the progress of this.
 Kind Regards, 

Mondo Team 
Mondo
Mondo's reply12 Mar 2019, 16:42
Official
Good Day Chris,

Please note that our consultant has attempted contacting you with feedback for your query however, she hasn't been successful.

Please advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply14 Mar 2019, 16:42
Official
Good Day Chris,

Please note that your upgrade reversal has been successful.

Your query is now resolved.

Should you have any further queries please call us on ***.

Kind Regards, 

Mondo Team