DSV deliveries with Telkom and Mondo

I am frustrated because it's the lockdown, I was expecting my device today, of which they deliverd but it had to return because I do not have a proof of residence. Now, I can't have access to a physical copy because of the lockdown, the only proof I have is electronically (my bank statements and more). They did not care, my parcel was returned even after I had explained to them. This is unfair because my issue is a macro one, I cannot control the situation we are all in right now. I have tried Mondo and Telkom but I'm being ignored, be it phone call, e-mail and social media. I am tired and won't advise anyone to do business with them. I haven't even started using that device but already I'm experiencing an issue.