JF
Johannes F
1 reviews | Active since Sept 2015
07 Jan 2020, 20:29
Dreadful new customer experience
Dreadful service.
App**** and have been approved for two MTN Black Friday contracts. I have submitted my documents, but have been waiting since for further progress. No amount of calls, emails or customer service interaction made any progress
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
08 Jan 2020, 08:07Good Day Johannes,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply08 Jan 2020, 08:07
Official
Good Day Johannes,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
08 Jan 2020, 16:36Good Day Johannes,
Please note that we have escalated this matter to our internal MTN team to intervene.
We will revert with feedback.
Kind Regards,
Mondo Team
Please note that we have escalated this matter to our internal MTN team to intervene.
We will revert with feedback.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply08 Jan 2020, 16:36
Official
Good Day Johannes,
Please note that we have escalated this matter to our internal MTN team to intervene.
We will revert with feedback.
Kind Regards,
Mondo Team
Please note that we have escalated this matter to our internal MTN team to intervene.
We will revert with feedback.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
13 Jan 2020, 12:47Good Day Johannes,
As discussed with our consultant, please note that delivery arrangements have been made.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that delivery arrangements have been made.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply13 Jan 2020, 12:47
Official
Good Day Johannes,
As discussed with our consultant, please note that delivery arrangements have been made.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that delivery arrangements have been made.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
15 Jan 2020, 16:27Good Day Johannes,
As discussed with our consultant, you have confirmed that you have received your package and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Welcome to the Mondo Family.
Kind Regards,
Mondo Team
As discussed with our consultant, you have confirmed that you have received your package and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Welcome to the Mondo Family.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply15 Jan 2020, 16:27
Official
Good Day Johannes,
As discussed with our consultant, you have confirmed that you have received your package and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Welcome to the Mondo Family.
Kind Regards,
Mondo Team
As discussed with our consultant, you have confirmed that you have received your package and your query is resolved.
Should you have any further queries please feel free to call us on ***.
Welcome to the Mondo Family.
Kind Regards,
Mondo Team
Best regards,
JF
Johannes F's updateReviewer Update
19 Feb 2020, 20:24After all has been said and done I have been registered on the incorrect contract. Mondo is persistent the deal from MTN never existed and I was mislead by the Mondo agent, in-spite of my ref numbers and emails sent directly from MTN pertaining to the contact.
Note it was an online application with MTN, wich lead to a dreadful encounter with Mondo
Herewith some info from MTN relating to the mystery contact :
MTN Made For Me Medium_+30GB Anytime Data_+20GB YouTube Data_+10 000 MTN-MTN Minutes_X6 Months
Thus far Mondo/MTN has been not honored their part of the contact
Note it was an online application with MTN, wich lead to a dreadful encounter with Mondo
Herewith some info from MTN relating to the mystery contact :
MTN Made For Me Medium_+30GB Anytime Data_+20GB YouTube Data_+10 000 MTN-MTN Minutes_X6 Months
Thus far Mondo/MTN has been not honored their part of the contact
JF
Johannes F's update19 Feb 2020, 20:24
Reviewer Update
After all has been said and done I have been registered on the incorrect contract. Mondo is persistent the deal from MTN never existed and I was mislead by the Mondo agent, in-spite of my ref numbers and emails sent directly from MTN pertaining to the contact.
Note it was an online application with MTN, wich lead to a dreadful encounter with Mondo
Herewith some info from MTN relating to the mystery contact :
MTN Made For Me Medium_+30GB Anytime Data_+20GB YouTube Data_+10 000 MTN-MTN Minutes_X6 Months
Thus far Mondo/MTN has been not honored their part of the contact
Note it was an online application with MTN, wich lead to a dreadful encounter with Mondo
Herewith some info from MTN relating to the mystery contact :
MTN Made For Me Medium_+30GB Anytime Data_+20GB YouTube Data_+10 000 MTN-MTN Minutes_X6 Months
Thus far Mondo/MTN has been not honored their part of the contact
Mondo's replyOfficial
12 Jan 2023, 11:35Best regards,
Mondo's reply12 Jan 2023, 11:35
Official
Best regards,