1 reviews | Active since Nov 2017
Double billing for sim card not agreed to
Queried error. Followed up no response. They continue to double bill my account. They can deduct money but cannot refund me my money for a service i didn't request and refuse to correct the error.
Dear Elizabeth,
Thank you for raising your complaint with us.
As discussed with our consultant, this matter has been escalated to our ***** & Risk team and we will provide you with an update within 2 hours.
We sincerely apologise for the service you received thus far.
Kind Regards
The Mondo Team
***
Dear Elizabeth,
Thank you for raising your complaint with us.
As discussed with our consultant, this matter has been escalated to our ***** & Risk team and we will provide you with an update within 2 hours.
We sincerely apologise for the service you received thus far.
Kind Regards
The Mondo Team
***