CG
Chriszanne G

1 reviews | Active since Nov 2022

19 Jan 2023, 12:02

Don't use Mondo, EVER

A few months ago a Mondo agent contacted me (I was under the impression it was from MTN as I have a contract with them) with an offer to upgrade my data plan. I agreed to such as it was at a low extra rate, and it was supposed to be anytime data. Once I received my data and my first debit went off, I noticed that this was not the product advertised to me, nor was it the amount I was required to pay. Instead, they overcharged me. I lodged a complaint with Mondo, and after months an agent contacted me to inform me that the dispute had been in my favor and that someone will contact me to set things right. This was about 5 months ago. I have since been trying to contact them to no avail. Either my call gets dropped or the calls don't go through. Unfortunately, my credit score has gone bad due to my debit order being much higher than agreed to and I am unable to pay the amount they requested. The amount keeps increasing, the data is useless and no one can help me. I have read numerous comments and reviews on their page, they seem to be the largest organised ******** I have ever seen. HUNDREDS of people are being ****med by them. No one is receiving their products. Some have been waiting years. Mondo needs to be stopped. I am going into debt and messing up my credit score trying to pay the **** they decided to put on my account. What can I do? I can't even afford my monthly expenses anymore.

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Replies (3)
Mondo
Mondo's reply19 Jan 2023, 12:17
Official
Good day Chriszanne G,
 
Thank you for taking the time to write to us about your query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultants to contact you and assist with your query.

Reference number: RCO333698
 
Regards,
The Mondo Team
CG
Chriszanne G's update19 Jan 2023, 12:22
Reviewer Update
Ag asseblief. I have been waiting for MONTHS. You have done nothing thus far. Even the agent on facebook ghosted me. Really man. This company needs to be investigated for *****. I sincerely hope that the owner and every agent at Mondo has the day they deserve. May karma do what she does best.
Mondo
Mondo's reply06 Feb 2023, 13:51
Official
Good Day Chriszanne,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

MTN Cancellation Reference: SR# ***

Your query has been resolved and will be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Should you require further assistance, please contact our Customer Service team. 

Have a lovely day further.
 
Regards,
 
The Mondo Team