CO
Chrizaan O

1 reviews | Active since Apr 2024

25 Apr 2024, 14:19

Don’t use mondo.

I opened a contract with them for mtn and the day the product was expected to be delivered. The contract was cancelled and no information or reason was provided. I called the delivery company and mtn and they couldn’t help me and when I contacted mondo they said the contract is in the cancellation process but I never received any communication. I also did not asked for the contract to be cancelled. I have wasted R200 of Airtime trying to contact them to resolve the issue in regards to the delivery. I am not happy and I am awaiting the product like a stupid customer for I needed it.

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Replies (1)
Mondo
Mondo's reply17 May 2024, 14:50
Official
Hi Chrizaan,
   
Thank you for taking the time to write to us about your MTN order.  
 
We sincerely apologize for the level of service you have received. 

MTN requested for the order to be returned to the MTN warehouse as you are required to visit the nearest MTN store with your documents.

Kind Regards,
The Mondo Team