RN
Ricardo N
1 reviews | Active since Aug 2021
10 Mar 2022, 18:28
Don't sign up with Mondo!!!
Mondo and service provider Telkom.... If I were Telkom I would steer clear of Mondo's partnership. My Telkom line has been suspended because Mondo, who I pay cannot access there billing app, when I queried the suspension. Yet they can confirm that the account has been paid. Mondo, get better systems, or train your agents properly. Your customer resolution turnaround SUCKS! @customer care, if you try to get hold of me, please have telkom activate my number LMAO
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Mondo's replyOfficial
10 Mar 2022, 18:33Hi,
Thank you for taking the time to write to us about your Telkom billing query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196642
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom billing query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196642
Regards,
The Mondo Team
Mondo's reply10 Mar 2022, 18:33
Official
Hi,
Thank you for taking the time to write to us about your Telkom billing query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196642
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom billing query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196642
Regards,
The Mondo Team