Don't go with Mondo!!!

How can this company be allowed to identify themselves as "Vodacom" and proceed to provide advice and changes to services while maintaining the ruse? During the call my wife expressed that she was really frustrated over a previous interaction with "Mondo" which the caller chose to ignore and proceed as if she is from "Vodacom." Staff at the local Vodacom shop told us that they were getting loads of calls from people seriously unhappy with these ********, but their company obviously chooses to continue their questionable alliance. Their office answers calls as some or other rewards company - neither "Mondo" nor "Vodacom." You have to drag out of them that they are "Mondo," associated with "Vodacom." After silence from a customer service agent and a snotty reply to "are you still there?" a further attempt to convey my displeasure resulted in the phone being disconnected by the *******'s agent. I do not use the word "*******" lightly as this is the only conclusion I can draw from their actions. As they were not prepared to maintain a conversation and disprove this allegation I have to assume it is the correct conclusion. Shame on Mondo and shame on Vodacom for allowing this sort of behaviour. Vodacom or Mondo or both obviously totally ignored a previous request to disallow further contact from Mondo or sharing of her date by Vodacom. Maybe it is just because there is no fear of consequences from either company?