Hellopeter
Share Your Experience
aR
arish R

1 reviews | Active since Aug 2022

17 Aug 2022, 20:14

Don't do business with Mondo

The worst service provider ever. A case was logged over a year ago and still not resolved with no feedback to date.

0
Replies (3)
Mondo
Mondo's reply17 Aug 2022, 21:09
Official
Hi Arish , 

Thank you for taking the time to write to us about your query. 

We sincerely apologize for the level of service you have received. Our team is currently investigating your query.

 We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is: RCO261544
Regards, 

The Mondo Team
Mondo
Mondo's reply20 Aug 2022, 10:36
Official
Hi Arish,

Trust you are well.

Please note that we have found that your MTN lines were canceled.

A request has been sent to the management of the MTN Cancellations Dept. regarding credit.

We do apologize for the delay regarding the credit.

We are working on your query and will provide you with an update soon.

Have a great day further.

Regards,

The Mondo Team
Mondo
Mondo's reply02 Sept 2022, 10:59
Official
Good Day Arish,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team