PB
Praniel B

1 reviews | Active since Jul 2018

20 Jul 2018, 15:21

Dont deal with Mondo.

Spoke to a call center assistant who instead of saying was calling on behalf of vodacom said he was calling from vodacom. My contract was due for upgrade but instead of upgrading the current contract and taking a new contract, 2 new contracts with the active current contract were taken out, so in total 3 contracts. Nothing in writing to peruse and understand. I only found out that these 2 new contracts were taken after calling vodacom, who then informed me it was Mondo that called. Now i cant get hold of anyone from the Mondo customer care line as their lines are busy.. With complaints im sure. Please deal directly with a service provider. The primary aim of a call center is to sign you up, earn a commission and not really understand you.

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Replies (1)
Mondo
Mondo's reply20 Jul 2018, 15:45
Official

Good Day Praniel,

As per our conversation, a cancellation request has been submitted.

Regards,

Mondo Team