DS
Dominique S
1 reviews | Active since Jun 2020
29 Nov 2021, 14:05
Don't bother if you a new customer
I have app**** for the same deal twice now and if I don't follow up no one does. I get an email today saying my order has been canceled with no reason what so ever, and I must re apply. What the hell is the point on re applying if this is all I'm gonna get. No one phones and asks anything. I was a new customer for MTN and they give me over to mondo that apparently doesn't even want my business.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
29 Nov 2021, 14:16Hi Dominique,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156336
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156336
Regards,
The Mondo Team
Mondo's reply29 Nov 2021, 14:16
Official
Hi Dominique,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156336
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156336
Regards,
The Mondo Team
DS
Dominique S's updateReviewer Update
29 Nov 2021, 14:26Wow, that was a very quick response. I hope this gets sorted out asap
DS
Dominique S's update29 Nov 2021, 14:26
Reviewer Update
Wow, that was a very quick response. I hope this gets sorted out asap
Mondo's replyOfficial
29 Nov 2021, 14:40Hi Dominique,
Please note we treat our customer dissatisfaction with the utmost importance. We will get back to you once our team is done investigating your query
We sincerely apologize for any for the inconvenience.
Regards,
The Mondo Team
Please note we treat our customer dissatisfaction with the utmost importance. We will get back to you once our team is done investigating your query
We sincerely apologize for any for the inconvenience.
Regards,
The Mondo Team
Mondo's reply29 Nov 2021, 14:40
Official
Hi Dominique,
Please note we treat our customer dissatisfaction with the utmost importance. We will get back to you once our team is done investigating your query
We sincerely apologize for any for the inconvenience.
Regards,
The Mondo Team
Please note we treat our customer dissatisfaction with the utmost importance. We will get back to you once our team is done investigating your query
We sincerely apologize for any for the inconvenience.
Regards,
The Mondo Team
Mondo's replyOfficial
31 Jan 2022, 09:53Hi Dominique,
Trust you are well.
We have found that you have received your MTN order.
Your query will now be closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN order.
Your query will now be closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply31 Jan 2022, 09:53
Official
Hi Dominique,
Trust you are well.
We have found that you have received your MTN order.
Your query will now be closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN order.
Your query will now be closed.
We do apologize for the delayed response.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team