NJ
Nicolene J

1 reviews | Active since Oct 2012

13 Apr 2023, 16:52

Done paying for nothing

Where do I start...received a call from them advertising LTE Router not checking if it is compatible with my area... I cancelled my previous provider thinking it was a great deal. Well only to have problems from the word GO! WHEN phoning them to tell them there is no connection im being told the towers must be off.

Only to find out from an Mtn store its not compatible to my area.

This was carrying on for months.

When you phone they say they will look into it. Its almost a year now. The device was collected and now im still paying for something I dont use. Mtn told me they will log a complain against Mondo but anyway... They quick to sell something but not quick to fix their mistakes.

0
Replies (3)
Mondo
Mondo's reply13 Apr 2023, 17:05
Official
Good day Nicolene , Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO380351
Regards, The Mondo Team

Best regards,

Mondo
Mondo's reply31 May 2023, 14:11
Official
Good Day Nicolene,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team

Best regards,

Mondo
Mondo's reply31 May 2023, 14:11
Official
 Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account. 

Best regards,