1 reviews | Active since Oct 2012
Done paying for nothing
Where do I start...received a call from them advertising LTE Router not checking if it is compatible with my area... I cancelled my previous provider thinking it was a great deal. Well only to have problems from the word GO! WHEN phoning them to tell them there is no connection im being told the towers must be off.
Only to find out from an Mtn store its not compatible to my area.
This was carrying on for months.
When you phone they say they will look into it. Its almost a year now. The device was collected and now im still paying for something I dont use. Mtn told me they will log a complain against Mondo but anyway... They quick to sell something but not quick to fix their mistakes.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO380351
Regards, The Mondo Team
Best regards,
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly. Your Case Number is: RCO380351
Regards, The Mondo Team
Best regards,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Best regards,
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Best regards,
