KS
Karien S
1 reviews | Active since Dec 2020
03 May 2021, 13:29
DO NOT USE MONDO TO UPGRADE YOUR PHONE!!!!
I Have never in my live had such bad service. We app**** for a cell contract in November and has tried ever since to get this contract. I is 5 months later and no luck. We cant upgrade our contract at any branch because this stupid thing is locking our account from being uses. All answer we have had in the last 5 months is we out of stock. Not telling us what is out of stock or what the resolution will be. DO NOT UPGRADE USING MONDO!!!!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
03 May 2021, 14:24Hi Karien,
Many thanks for reaching out to us. We sincerely apologize for your experience; this is not how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated.
We have escalated your complaint to the necessary department, and this will be investigated.
In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO118116
Regards,
The Mondo Team
The Mondo Team
Mondo's reply03 May 2021, 14:24
Official
Hi Karien,
Many thanks for reaching out to us. We sincerely apologize for your experience; this is not how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated.
We have escalated your complaint to the necessary department, and this will be investigated.
In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO118116
Regards,
The Mondo Team
The Mondo Team
Mondo's replyOfficial
03 May 2021, 15:55Hi Karien,
As per your request the upgrade applications have been cancelled.
Our team have provided the feedback to you.
Your query is resolved and will be closed on Mondo's side.
Should you have any further queries please feel free to call or email us.
Our team have provided the feedback to you.
Your query is resolved and will be closed on Mondo's side.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
The Mondo Team
Mondo's reply03 May 2021, 15:55
Official
Hi Karien,
As per your request the upgrade applications have been cancelled.
Our team have provided the feedback to you.
Your query is resolved and will be closed on Mondo's side.
Should you have any further queries please feel free to call or email us.
Our team have provided the feedback to you.
Your query is resolved and will be closed on Mondo's side.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
The Mondo Team