GF
Graeme F
1 reviews | Active since May 2013
29 Dec 2022, 14:14
DO NOT USE MONDO FOR MTN RENEWALS
Absolute waste of time carrying out contract renewal with MTN via MONDO, most disappointing and disorganised operations between the two companies!!!!
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
29 Dec 2022, 14:19 Hi Graeme,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO322013.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO322013.
Regards,
The Mondo Team
Mondo's reply29 Dec 2022, 14:19
Official
Hi Graeme,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO322013.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO322013.
Regards,
The Mondo Team
GF
Graeme F's updateReviewer Update
30 Dec 2022, 16:59Hi
Still awaiting one of your customer care consultants to contact me. There has been no update of this renewal
Still awaiting one of your customer care consultants to contact me. There has been no update of this renewal
GF
Graeme F's update30 Dec 2022, 16:59
Reviewer Update
Hi
Still awaiting one of your customer care consultants to contact me. There has been no update of this renewal
Still awaiting one of your customer care consultants to contact me. There has been no update of this renewal
Mondo's replyOfficial
06 Jan 2023, 15:15Hi Graeme,
Trust you are well.
Please note that your MTN order was returned to the warehouse and your application has been cancelled.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order was returned to the warehouse and your application has been cancelled.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply06 Jan 2023, 15:15
Official
Hi Graeme,
Trust you are well.
Please note that your MTN order was returned to the warehouse and your application has been cancelled.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order was returned to the warehouse and your application has been cancelled.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team