TK
Tanika K
1 reviews | Active since Jul 2022
27 Jul 2022, 12:31
DO NOT USE MONDO
The WORST experience with Mondo. They sold me something under false pretense, then took MONTHS to cancel my account, all the while still debiting my bank account. Then over R5000 was ********ly deducted from my account. This has been going on since December 2021. They owe me over R7000.00 and their communication is awful. DO NOT USE THEM.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
27 Jul 2022, 12:41Good day Tanika ,
Thank you for taking the time to write to us about your MTN credits.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO254564 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN credits.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO254564 .
Regards,
The Mondo Team
Mondo's reply27 Jul 2022, 12:41
Official
Good day Tanika ,
Thank you for taking the time to write to us about your MTN credits.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO254564 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN credits.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO254564 .
Regards,
The Mondo Team
TK
Tanika K's updateReviewer Update
29 Jul 2022, 12:20Hi, still no communication from Mondo.. PLEASE could this be escalated again?
TK
Tanika K's update29 Jul 2022, 12:20
Reviewer Update
Hi, still no communication from Mondo.. PLEASE could this be escalated again?
Mondo's replyOfficial
01 Aug 2022, 13:11Hi Tanika,
Please note that a follow up on credit has been sent to the MTN team.
Once we receive an update, we will advise you.
Credit SR Reference: ***
Regards,
The Mondo Team
Please note that a follow up on credit has been sent to the MTN team.
Once we receive an update, we will advise you.
Credit SR Reference: ***
Regards,
The Mondo Team
Mondo's reply01 Aug 2022, 13:11
Official
Hi Tanika,
Please note that a follow up on credit has been sent to the MTN team.
Once we receive an update, we will advise you.
Credit SR Reference: ***
Regards,
The Mondo Team
Please note that a follow up on credit has been sent to the MTN team.
Once we receive an update, we will advise you.
Credit SR Reference: ***
Regards,
The Mondo Team
TK
Tanika K's updateReviewer Update
29 Aug 2022, 14:27Hi Mondo,
Still no communication, or refunds have been received, and it is another month later. This is the worst 'service' I have ever received. I am going on 10 MONTHS of disputes and awaiting refunds. It is utterly despicable.
Still no communication, or refunds have been received, and it is another month later. This is the worst 'service' I have ever received. I am going on 10 MONTHS of disputes and awaiting refunds. It is utterly despicable.
TK
Tanika K's update29 Aug 2022, 14:27
Reviewer Update
Hi Mondo,
Still no communication, or refunds have been received, and it is another month later. This is the worst 'service' I have ever received. I am going on 10 MONTHS of disputes and awaiting refunds. It is utterly despicable.
Still no communication, or refunds have been received, and it is another month later. This is the worst 'service' I have ever received. I am going on 10 MONTHS of disputes and awaiting refunds. It is utterly despicable.
Mondo's replyOfficial
30 Aug 2022, 12:10Hi Tanika,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply30 Aug 2022, 12:10
Official
Hi Tanika,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team