WP
Wilhelm P
1 reviews | Active since May 2022
01 May 2022, 17:16
DO NOT use mondo
DO NOT EVER USE MONDO. I tried to sign up for a new contract with Mondo. They somehow managed to sign me up for the the wrong contract for a DIFFERENT PHONE. After I gave them the cancelation number the next day. They FAILED to submit the cancelation number to mtn in time. After phoning them for 2 months to cancel the contract, they managed to then do that. They then also forgot ask MTN to credit my account. I am now R10, 000 out of pocket for paying for a phone contract I NEVER wanted and CANCELED within the correct amount of time.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
03 May 2022, 08:22Hi Wilhelm,
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
Please note that your MTN line was canceled and your credit is currently in progress.
Kindly note that once we receive feedback from the MTN team, we will advise you accordingly.
Case Number: RCO185002
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
Please note that your MTN line was canceled and your credit is currently in progress.
Kindly note that once we receive feedback from the MTN team, we will advise you accordingly.
Case Number: RCO185002
Regards,
The Mondo Team
Mondo's reply03 May 2022, 08:22
Official
Hi Wilhelm,
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
Please note that your MTN line was canceled and your credit is currently in progress.
Kindly note that once we receive feedback from the MTN team, we will advise you accordingly.
Case Number: RCO185002
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
Please note that your MTN line was canceled and your credit is currently in progress.
Kindly note that once we receive feedback from the MTN team, we will advise you accordingly.
Case Number: RCO185002
Regards,
The Mondo Team
WP
Wilhelm P's updateReviewer Update
27 Jun 2022, 13:34I'm still waiting for this to be completed!
WP
Wilhelm P's update27 Jun 2022, 13:34
Reviewer Update
I'm still waiting for this to be completed!
Mondo's replyOfficial
11 Jul 2022, 10:24Hi Wilhelm,
Please note that your MTN credit query is in-progress and this has been escalated to the MTN department.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your MTN credit query is in-progress and this has been escalated to the MTN department.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 10:24
Official
Hi Wilhelm,
Please note that your MTN credit query is in-progress and this has been escalated to the MTN department.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your MTN credit query is in-progress and this has been escalated to the MTN department.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
10 Aug 2022, 15:01Hi Wilhelm,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply10 Aug 2022, 15:01
Official
Hi Wilhelm,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's replyOfficial
10 Aug 2022, 15:57This means that the money was refunded to your MTN account.
Mondo's reply10 Aug 2022, 15:57
Official
This means that the money was refunded to your MTN account.