PM
Pelontle M
1 reviews | Active since Apr 2016
10 Nov 2021, 11:38
DO NOT USE MONDO!
I returned my device and put in my cancellation 5 months ago. Mondo has continued deducting money from my account but they gladly took back my device. When I call it's always the system is offline. They've now taken over R6000 of my money for a phone I don't even have. This is ********!
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
10 Nov 2021, 11:45Hi Pelontle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO150212.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO150212.
Regards,
The Mondo Team
Best regards,
Mondo's reply10 Nov 2021, 11:45
Official
Hi Pelontle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO150212.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO150212.
Regards,
The Mondo Team
Best regards,
PM
Pelontle M's updateReviewer Update
12 Nov 2021, 13:32Hi I still haven't received any feedback on this issue??
PM
Pelontle M's update12 Nov 2021, 13:32
Reviewer Update
Hi I still haven't received any feedback on this issue??
Mondo's replyOfficial
12 Nov 2021, 16:35Good day,
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,
Mondo's reply12 Nov 2021, 16:35
Official
Good day,
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,
PM
Pelontle M's updateReviewer Update
01 Feb 2022, 08:05Mondo, I logged this complaint MONTHS ago, each time I call your consultants tell me that the system is offline AND STIILLLLL THERE IS R1000 LEAVING MY ACCOUNT EVERY MONTH!
PM
Pelontle M's update01 Feb 2022, 08:05
Reviewer Update
Mondo, I logged this complaint MONTHS ago, each time I call your consultants tell me that the system is offline AND STIILLLLL THERE IS R1000 LEAVING MY ACCOUNT EVERY MONTH!
PM
Pelontle M's updateReviewer Update
01 Feb 2022, 08:05I haven't had ANYONE from your company try to contact me.
PM
Pelontle M's update01 Feb 2022, 08:05
Reviewer Update
I haven't had ANYONE from your company try to contact me.
Mondo's replyOfficial
22 Feb 2022, 16:23Hi Pelontle,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,
Mondo's reply22 Feb 2022, 16:23
Official
Hi Pelontle,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,
PM
Pelontle M's updateReviewer Update
05 Apr 2022, 11:43WHY IS MY CONTRACT STILL NOT CANCELLED?
WHY HAVE YOU NOT REACHED OUT TO ME WITH ANY FEEDBACK?
WHY ARE YOU STILL DEDUCTING MONEY FROM MY ACCOUNT MONTHLY?
WHY HAVE YOU NOT REACHED OUT TO ME WITH ANY FEEDBACK?
WHY ARE YOU STILL DEDUCTING MONEY FROM MY ACCOUNT MONTHLY?
PM
Pelontle M's update05 Apr 2022, 11:43
Reviewer Update
WHY IS MY CONTRACT STILL NOT CANCELLED?
WHY HAVE YOU NOT REACHED OUT TO ME WITH ANY FEEDBACK?
WHY ARE YOU STILL DEDUCTING MONEY FROM MY ACCOUNT MONTHLY?
WHY HAVE YOU NOT REACHED OUT TO ME WITH ANY FEEDBACK?
WHY ARE YOU STILL DEDUCTING MONEY FROM MY ACCOUNT MONTHLY?
PM
Pelontle M's updateReviewer Update
11 Apr 2022, 15:32???
PM
Pelontle M's update11 Apr 2022, 15:32
Reviewer Update
???
Mondo's replyOfficial
19 Jul 2022, 10:33Hi Pelontle,
Trust you are well.
Please note that your MTN line has been canceled and deactivated.
Credit was also passed.
Credit Reference: *** & MC***
For further assistance with your credit, you may contact the MTN Accounts Dept. on ***.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been canceled and deactivated.
Credit was also passed.
Credit Reference: *** & MC***
For further assistance with your credit, you may contact the MTN Accounts Dept. on ***.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Jul 2022, 10:33
Official
Hi Pelontle,
Trust you are well.
Please note that your MTN line has been canceled and deactivated.
Credit was also passed.
Credit Reference: *** & MC***
For further assistance with your credit, you may contact the MTN Accounts Dept. on ***.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been canceled and deactivated.
Credit was also passed.
Credit Reference: *** & MC***
For further assistance with your credit, you may contact the MTN Accounts Dept. on ***.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
19 Jul 2022, 10:33 Hi Pelontle,
Trust you are well.
Please note that your MTN line has been canceled and deactivated.
Credit was also passed.
Credit Reference: *** & MC***
For further assistance with your credit, you may contact the MTN Accounts Dept. on ***.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been canceled and deactivated.
Credit was also passed.
Credit Reference: *** & MC***
For further assistance with your credit, you may contact the MTN Accounts Dept. on ***.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Jul 2022, 10:33
Official
Hi Pelontle,
Trust you are well.
Please note that your MTN line has been canceled and deactivated.
Credit was also passed.
Credit Reference: *** & MC***
For further assistance with your credit, you may contact the MTN Accounts Dept. on ***.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been canceled and deactivated.
Credit was also passed.
Credit Reference: *** & MC***
For further assistance with your credit, you may contact the MTN Accounts Dept. on ***.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Best regards,