1 reviews | Active since Jan 2023
DO NOT UPGRADE WITH MONDO!!!
DO NOT UPGRADE WITH MONDO!!! I’ve had a contract with MTN for a few years, paying the same amount - no issues. After receiving a call from a MONDO agent explaining that I can receive more data for the same price I’m currently paying, I agree. I’m thereafter charged more than double for the contract and make contact with Mondo. After listening to the call their agent made I won the dispute and Mondo agreed to pay me back the 3 months of overcharging and was told to wait a few days. Call after call, over about 3 months thereafter I get the same response, “it will be escalated” or “we have everything we need and will process accordingly” Lie after lie and nothing ever happens. I keep going back and forth between Mondo and MTN and can’t get to the bottom of this. It is now 7 months later. How do I go about cancelling this contract?
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO327854
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO327854
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call earlier.
As per our telephonic discussion, please take note of the below.
The reason why you were billed more than R99 is due to a Recurring Internet 1GB Data Bundle. I have sent a request to our internal retentions team to have this bundle removed and I will receive feedback within 24-48 working hours.
I have also logged a new refund request to our finance team. I have sent you an email with the invoices and calculation attached.
Have a great day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
Thank you for taking my call earlier.
As per our telephonic discussion, please take note of the below.
The reason why you were billed more than R99 is due to a Recurring Internet 1GB Data Bundle. I have sent a request to our internal retentions team to have this bundle removed and I will receive feedback within 24-48 working hours.
I have also logged a new refund request to our finance team. I have sent you an email with the invoices and calculation attached.
Have a great day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
Please note that your MTN invoice was generated and the Recurring Internet 1GB Data Bundle has been removed, therefore, you will only be billed R99 for your MTN contract.
The credit of R889.96 should reflect in your account at the end of this week or by next week Monday.
Credit ***
I have sent you an email will your MTN invoice attached.
For further queries, you may reach out to me by sending an email to ***.
May you have a good day.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN invoice was generated and the Recurring Internet 1GB Data Bundle has been removed, therefore, you will only be billed R99 for your MTN contract.
The credit of R889.96 should reflect in your account at the end of this week or by next week Monday.
Credit ***
I have sent you an email will your MTN invoice attached.
For further queries, you may reach out to me by sending an email to ***.
May you have a good day.
Regards,
The Mondo Team