NP
Nici P
1 reviews | Active since Jan 2023
09 Jan 2023, 11:57
Do not upgrade MTN online with Mondo
I wanted to upgrade my MTN contract. The phone was not available in-store so I opted for online. I was not aware of the number of 3rd parties involved to process a delivery of the phone. It took 3 weeks for the phone to arrive after the fingerprint machine did not work initially and lack of communication between all parties including Mondo, DSV and MTN. There are challenges with communication especially Mondo which is only via an ebot online and DSV via online forms and results in many queries having to be logged. I have spent hours on phone calls and logging queries.
Further, the online system indicated I would receive a Takealot voucher for upgrading online rather than waiting for the phone to come instore which was my preference. I have not received the voucher. Following up, Mondo now inform me it was a limited offer. I was not informed of this initially. They now claim only the first 500 people receive the offer. After following up again, I was informed only the first 1000 customers. I believe this is a marketing scheme and a lie. **I would not recommend upgrading MTN contracts online to anyone**.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
09 Jan 2023, 12:25Hi Nici,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO327404
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO327404
Regards,
The Mondo Team
Mondo's reply09 Jan 2023, 12:25
Official
Hi Nici,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO327404
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO327404
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jan 2023, 10:15Hi Nici,
Trust you are well.
We did have a look at your MTN query and the takealot voucher was only valid for the first 500 - 1000 customers who app**** online.
The above would have been reflected on the website where you app**** for the deal.
Regards,
The Mondo Team
Trust you are well.
We did have a look at your MTN query and the takealot voucher was only valid for the first 500 - 1000 customers who app**** online.
The above would have been reflected on the website where you app**** for the deal.
Regards,
The Mondo Team
Mondo's reply14 Jan 2023, 10:15
Official
Hi Nici,
Trust you are well.
We did have a look at your MTN query and the takealot voucher was only valid for the first 500 - 1000 customers who app**** online.
The above would have been reflected on the website where you app**** for the deal.
Regards,
The Mondo Team
Trust you are well.
We did have a look at your MTN query and the takealot voucher was only valid for the first 500 - 1000 customers who app**** online.
The above would have been reflected on the website where you app**** for the deal.
Regards,
The Mondo Team
NP
Nici P's updateReviewer Update
14 Jan 2023, 12:50After 5 days, I finally get a private reply to inform me that the offer for the Takealot voucher was only valid for the first 500 - 1000 customers who app**** online. How ridiculous that they can choose how many people get vouchers. I disagree about the comment that there was information on the website. I did not view this on the website, the salesperson informed me, and no conditions were attached to this. This is false advertising and I believe a blatant lie. I would not trust this company and will never use such a dishonest business.
NP
Nici P's update14 Jan 2023, 12:50
Reviewer Update
After 5 days, I finally get a private reply to inform me that the offer for the Takealot voucher was only valid for the first 500 - 1000 customers who app**** online. How ridiculous that they can choose how many people get vouchers. I disagree about the comment that there was information on the website. I did not view this on the website, the salesperson informed me, and no conditions were attached to this. This is false advertising and I believe a blatant lie. I would not trust this company and will never use such a dishonest business.
Mondo's replyOfficial
18 Jan 2023, 13:22Hi Nici,
Trust you are well.
We do apologize for the inconvenience caused.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Mondo's reply18 Jan 2023, 13:22
Official
Hi Nici,
Trust you are well.
We do apologize for the inconvenience caused.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
Please note that an internal investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Mondo's replyOfficial
18 Jan 2023, 15:15Hi Nici,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that your query was deemed Valid.
Due to the above, we will process a refund of R500 to your bank account.
In order to process the refund, our finance team requires a bank statement or a bank confirmation letter.
The document must reflect your name, name of bank, account number, and account type.
You may send your document to *** and we will submit the refund.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that your query was deemed Valid.
Due to the above, we will process a refund of R500 to your bank account.
In order to process the refund, our finance team requires a bank statement or a bank confirmation letter.
The document must reflect your name, name of bank, account number, and account type.
You may send your document to *** and we will submit the refund.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply18 Jan 2023, 15:15
Official
Hi Nici,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that your query was deemed Valid.
Due to the above, we will process a refund of R500 to your bank account.
In order to process the refund, our finance team requires a bank statement or a bank confirmation letter.
The document must reflect your name, name of bank, account number, and account type.
You may send your document to *** and we will submit the refund.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that your query was deemed Valid.
Due to the above, we will process a refund of R500 to your bank account.
In order to process the refund, our finance team requires a bank statement or a bank confirmation letter.
The document must reflect your name, name of bank, account number, and account type.
You may send your document to *** and we will submit the refund.
Have a great day further.
Regards,
The Mondo Team
NP
Nici P's updateReviewer Update
18 Jan 2023, 16:45For the record, Mondo have finally made contact and offered to rectify the situation.
NP
Nici P's update18 Jan 2023, 16:45
Reviewer Update
For the record, Mondo have finally made contact and offered to rectify the situation.
Mondo's replyOfficial
13 Feb 2023, 15:51Hi Nici,
The above has been noted, thank you.
Regards,
The Mondo Team
The above has been noted, thank you.
Regards,
The Mondo Team
Mondo's reply13 Feb 2023, 15:51
Official
Hi Nici,
The above has been noted, thank you.
Regards,
The Mondo Team
The above has been noted, thank you.
Regards,
The Mondo Team