NM
NELISWA M
1 reviews | Active since May 2017
02 Jan 2024, 10:24
DO NOT TRUST TELKOM / MONDO SALES AGENTS
I received a call on the 7th of November at 11:14 from a Mondo/ Telkom agent . She said that I qualify for a special package for R134.00 , 40 gig of data and a pocket router . I accepted the offer. I then received a debicheck mandate with a different amount ( R234.00) . I called Mondo before I accepted the mandate on the 8th of December at 11:54 , the agent i spoke to said the debicheck mandate shows the amount that i qualify for but they will debit R134.00 in December . Now in December they debited R234.00 , why Telkom ???????
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Replies (2)Mondo's replyOfficial
04 Jan 2024, 08:20 Hi Neliswa,
Thank you for taking the time to write to us about your Telkom dispute.
We sincerely apologize for the level of service you have received.
As discussed on the call, we have logged an investigation and we will keep you updated.
Your Case Number is: RCO471536.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom dispute.
We sincerely apologize for the level of service you have received.
As discussed on the call, we have logged an investigation and we will keep you updated.
Your Case Number is: RCO471536.
Regards,
The Mondo Team
Mondo's reply04 Jan 2024, 08:20
Official
Hi Neliswa,
Thank you for taking the time to write to us about your Telkom dispute.
We sincerely apologize for the level of service you have received.
As discussed on the call, we have logged an investigation and we will keep you updated.
Your Case Number is: RCO471536.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom dispute.
We sincerely apologize for the level of service you have received.
As discussed on the call, we have logged an investigation and we will keep you updated.
Your Case Number is: RCO471536.
Regards,
The Mondo Team
NM
NELISWA M's updateReviewer Update
19 Jan 2024, 09:29Mondo when am I getting feedback ?
NM
NELISWA M's update19 Jan 2024, 09:29
Reviewer Update
Mondo when am I getting feedback ?
